Support and training

Contact us with questions for our dedicated TEL helpdesk, support issues, questions about making the best use of technology, and requests for individual consultations. We'll reply as soon as possible.

We provide a range of training and support for individuals and groups including individual consultations, workshops (upcoming events/all the workshops we offer), and we contribute to the CREATE and TLHP programmes. Workshop participants can complete our workshop evaluation survey.

Practices

Tools

We work with a broad range of tools and technologies. We use the core plus model to prioritise support.

Table: The Bristol core plus TELED software model
 ToolsDescription
Core

These tools are freely available to all.

We provide support for these tools.

We integrate these tools to improve the student experience.

Most students expect to use these tools.

Recommended

These tools are freely available to all.

We provide support for these tools.

We integrate where possible with Core tools.

We recommend you consider these tools first.

Preferred Tools including:

These tools may not be freely available to all staff.

Ongoing access is not guaranteed.

We may advise on use or evaluate.

We recommend you consider these tools first.