Student Counselling Service


We are now offering all appointments on the phone or Skype for business 

We are trained and experienced counsellors.

We provide confidential, high quality, short term, individual and small group counselling in relation to those issues directly impacting on your ability to study.

We value and respect differences and our service is free, inclusive and available to undergraduates, postgraduate taught and postgraduate research students based in the uk.

Limits of support available to students based overseas

Counselling cannot be provided to students based overseas for legal and regulatory reasons. We can however provide up to two support sessions (not counselling) to help you to identify local support in the country you are living in.

How to get support

Request support through our main wellbeing access route. Our skilled Student Wellbeing team will connect you to the right support for your needs. This may not necessarily be counselling.

Nilaari: Black, Asian and Minority Ethnic counselling

If you would find it helpful to get support from a culturally appropriate counselling service, contact our colleagues at Nilaari: Black, Asian and Minority Ethnic counselling.

If you are offered counselling

If we offer you counselling, we will invite you to an initial single session.

We hope this session will help if you have a specific issue you want to deal with quickly. One session may be enough.

We call these 'one at a time' sessions. If you feel a follow-up session would be helpful, we can schedule further sessions one at a time, as needed.

We will reply by email to all requests within 3 working days.

Counselling sessions

Unfortunately we cannot always schedule appointments outside of your study timetable.

If possible please try and attend the appointment we offer you. You may need to miss a lecture or practical. We realise you may not want to miss any study but encourage you to put your self first. 

Each session lasts 50 minutes.

Information about your appointment

  • We will email you your appointment details.
  • The email includes details of where you need to go for your appointment.
  • The day before your appointment, we will send you an online questionnaire to complete.
  • If you are unable to attend your appointment, contact us. Our contact details are included in the appointment email.

Before your appointment

Think about what you would like from the meeting with your counsellor. Is there anything you have done before that you found helpful?

If you want a follow up appointment

If you found the session useful and want to book another one, you can schedule one to fit with your timetable.

We will give you details of how to do this at your initial counselling session.

Therapeutic Groups

Groups can act as a support network and a sounding board. They can help you to realise you are not alone in your struggles, validate your experiences and reduce feelings of isolation. Groups bring diversity, and by seeing how other people tackle problems you can discover a whole range of strategies. On the flip side, providing support to others can build self-confidence and belief in your abilities to cope with your own problems. Regularly talking and listening to others also helps you put your own struggles into perspective.

If you’re interested in joining a group, please mention this on your Wellbeing Access form.

Extenuating circumstances

If your education has been significantly disrupted through health or personal problems, you may want your school to consider the effect of these extenuating circumstances on your academic work or exams.


Hampton House, Clifton Campus

Hampton House is fully accessible for students with disabilities.

  • The lift is accessible for wheelchairs. If you are unable to use the stairs in the event of a fire alarm, we can see you in an accessible room or create a Personal Emergency Evacuation Plan (PEEP) with you.
  • Our toilets are gender neutral.
  • We have counsellors available who can speak Spanish and Mandarin.

Oldbury House, Clifton Campus

Oldbury House is not fully accessible for students with disabilities.

Langford Campus

This location is not fully accessible for students with disabilities.

Royal Fort Gatehouse

Royal Fort Gatehouse is not fully accessible for students with disabilities


We value your feedback and use this information to help improve our services.

Complete our Student Counselling Service feedback form

Making a Complaint

If you are unhappy with the support you are receiving from the Student Counselling Service. Please talk to your Counsellor or Mental Health Adviser. They will be very open to hear your experience and discuss how your needs can be best met. If you feel you cannot do this for any reason or you would like to make a formal complaint please email Student Counselling for the attention of Rachel Pillar & Jane Baker, Heads of Student Counselling.

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