Student Counselling Service

How to get support

Request support by contacting Wellbeing Access. Our skilled Student Wellbeing team will connect you to the right support for your needs. This may not necessarily be counselling.

About us

We are trained, experienced counsellors and mental health advisers who provide confidential, high quality, short term, individual and small group counselling, in relation to those issues directly impacting on your ability to study.

We value and respect differences. Our service is free, inclusive, and available to undergraduates, postgraduate taught and postgraduate research students based in the UK. 

Support available to students based overseas

Students that are residing outside of the UK if suitable can access counselling via the International Student Assistance Programme by submitting a Wellbeing access Request Support form

Appointments during the coronavirus pandemic

We offer all appointments on Microsoft Teams or on the phone.

How we offer counselling

We offer a model called 'one at a time counselling'.

  • If you are offered counselling, we will invite you to your first session of counselling (50 minutes).
  • These sessions are offered as quickly as possible to help you when you need support.
  • They are focused and tailored to your specific needs.
  • If you need another session, you can schedule further sessions one at a time, as needed.
  • These can be with your preferred counsellor, throughout the academic year depending on mutual availability.
  • We will email you details of your appointment as soon as we are able to make one. This email contains information about location, how to cancel and contact details and so on.
  • The day before your appointment we will email you an online questionnaire to complete.

We encourage you to do some preparation for your counselling session. Find out more about how you can prepare for appointments.

Nilaari: Black, Asian and Minority Ethnic counselling

Nilaari is a Black, Asian and Minority Ethnic (BAME) led community-based charity. They have a diverse staff team that deliver culturally appropriate talking therapies.

If you feel Nilaari could help you, you can receive up to 6 free counselling sessions. Find out how to get help from Nilaari

Equality, diversity and inclusion in our counselling service

We are working to improve equality, diversity and inclusion in our counselling service. Find out how we will work with you as individuals with differing experiences and needs.

Therapeutic groups

Groups can act as a support network and a sounding board. They can help you to realise you are not alone in your struggles, validate your experiences and reduce feelings of isolation.

If you’re interested in joining a group, please include this on your Wellbeing Access form.

We have a range of groups which we run at different times throughout the year. 

  • Cognitive behavioral therapy (CBT) depression
  • Cognitive behavioral therapy (CBT) Anxiety
  • Women’s Group
  • BAME group
  • Men’s group
  • Self-esteem group
  • Managing Change group
  • Relationships group
  • Bereavement group

Our locations/facilities

Hampton House, Clifton Campus

Hampton House is fully accessible for students with disabilities.

  • The lift is accessible for wheelchairs. If you are unable to use the stairs in the event of a fire alarm, we can see you in an accessible room or create a Personal Emergency Evacuation Plan (PEEP) with you.
  • Our toilets are gender neutral.
  • We have counsellors available who can speak Spanish, Italian and Mandarin.

Oldbury House, Clifton Campus

Oldbury House is not fully accessible for students with disabilities.

Langford Campus

This location is not fully accessible for students with disabilities.

Royal Fort Gatehouse

Royal Fort Gatehouse is not fully accessible for students with disabilities.

Your feedback

We value your feedback and use this information to help improve our services. Complete our Student Counselling Service feedback form.

Making a complaint

Talk to your counsellor or Mental Health Adviser if possible.

If you feel you cannot do this or you would like to make a formal complaint email Student Counselling for the attention of Rachel Pillar and Jane Baker, Heads of Student Counselling Service.

Extenuating circumstances

If your education has been significantly disrupted through health or personal problems, you may want your school to consider the effect of these extenuating circumstances on your academic work or exams.

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