The Courtrooms Guide
|Service or resource||Summary|
|Reporting absence||It is very important that we know when you are away in case there is a fire or other emergency. To report your absence from hall please complete the absence form.|
|Room access||The Student Housing Company staff and contractors will normally try to give 24 hours notice that access is required to a flat or bedroom, however in the case of an emergency immediate access may be necessary. Where a repair has been requested notice that access is required will be deemed to have been given. All The Student Housing Company staff and contractors will carry identification and residents should always ask to see it.|
|Rent and tenancy dates||
You can see the accommodation fees, or rent, for your residence by downloading the undergraduate accommodation fees (PDF, 129KB) or postgraduate accommodation fees (PDF) which also has details of your tenancy dates. Full information on how to pay your accommodation fees can be found on the Accommodation Office website.
If you are having any concerns about managing your finances, there is help available. You can contact the fees and funding team who will be able to offer advice.
Should you fall behind with your accommodation fees, the University will follow the rent arrears procedure (PDF), which is designed to work with you in conjunction with your Residential Life team to create a payment plan and enable you to pay any rent owed.
|Arrivals and moving in||
Within a few days of accepting your accommodation offer you will receive an email inviting you to complete our online induction to life in our residences.
On the final page of the induction you will be able to book an arrival slot and download your check-in QR code. We recommend that you print this page which will have useful information on where to go on the day, telephone numbers you might need, and the QR code, which you will need to present on arrival.
A friendly team will meet you, scan your QR code to check you in, and then give you your keys and show you how to get to your room.
Please note that you will be told your room number on arrival at your accommodation only; we're unable to give you this information any earlier.
Welcome week activities will be taking place across your residence and the University to welcome you and give you the best introduction to University life. You'll find out more about the events at your residence on arrival and through our Facebook Page.
Your bedroom will be supplied with a bed, mattress, desk, task lighting, chair, curtains/blind, drawers/shelving and wardrobe. We do not supply bed linen, duvets or pillows. You can order these to be delivered to your residence before your arrival.
For reasons of safety residents are not permitted to have their own heaters or cooking equipment such as toasters or kettles in their bedrooms. Any such items may be taken into storage by residence staff.
The Bike Store is located in the courtyard and is available for students to use. If you wish to store your bike in the Bike Store, visit The Courtrooms reception to register your bike and they will programme your key fob to allow you access. Only students who have registered their bike with The Student Housing Company have fob access to the Bike Store. Bikes are left at your own risk, do not let anyone tailgate behind you into the Bike Store and always lock your bike.
Please note that your contents insurance does not cover your bike and you should consider either extending your insurance policy or finding another suitable policy. Appropriate locks should always be used.
Residents are expected to maintain their accommodation including communal areas in a clean and habitable condition. In particular they must wash up after themselves and participate in the recycling scheme that will be explained on arrival. Failure to observe adequate standards of cleanliness and hygiene may lead to the suspension of normal cleaning services, removal of goods or material and/or the imposition of charges for additional cleaning in addition to action under the Disciplinary Procedures.
Cleaning of flat kitchens (not bedrooms or en suites) will take place every week providing residents:
Very occasionally students are unhappy with their accommodation or the services they are receiving. The Student Housing Company has a Complaints policy - TSHC (PDF, 85kB) which details how you can submit a complaint to them. They will do all they can to resolve your complaint.
If you have followed the partnership complaints policy and are not satisfied with the outcome, please visit our reporting problems page and fill out the relevant form to make us aware of your concerns. If appropriate we will offer a goodwill payment. We have agreed a goodwill matrix with the Students’ Union.
If you have taken your complaint through the agreed procedures and you are not satisfied with the response you have a number of options:
If all these avenues have been exhausted you may be able to complain to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of student complaints. The OIA will consider cases only when the University’s own internal complaints and appeal procedures have been exhausted.
Unresolved complaints may be directed to the National Code for Assured Accommodation.
You will be charged for any cleaning, repairs or replacements needed to The Student Housing Company property that go beyond normal wear and tear and which arise out of damage or negligence by yourself or your guests. This includes damage caused by affixing anything to the walls. Where damage occurs in a communal area such as a kitchen it may be charged to all the occupants of a flat, corridor or block. You have the right to appeal against any charge to the Partnerships Manager.
An example of charges is given below, please note that these may vary according to labour or costs involved (all charges are subject to depreciation). Charges are subject to an administrative fee of 15% up to a maximum of £50.
Such charges may be applied during your tenancy or after you have moved out as an end of tenancy change. Find out more about these charges by visiting our moving out pages and by downloading our end of tenancy charges factsheet (PDF).
|Electrical equipment and portable appliance testing||
All electrical equipment is subject to regular testing. It is not policy to accept liability for or to test any electrical equipment you may bring. We do ask that you adhere to the following:
The risk assessments for residential accommodation, in particular those which relate to fire, cover all electrical equipment which we anticipate a residential student will use. The Student Housing Company reserves the right to inspect residents’ electrical equipment and if in their view such equipment poses a risk then staff reserve the right to have the equipment PAT tested, take the equipment into safe keeping or request that you remove the equipment from the premises.
The University and The Student Housing Company are committed to reducing our carbon impact and encourages residents to reduce energy and water use and participate in the various carbon reduction initiatives. All residents are asked to use energy responsibly. In particular to ensure that:
Students must familiarise themselves with the fire and safety regulations and procedures.
Fire alarm testing and drill: Fire alarms will be tested every Tuesday at 11am. You do not need to evacuate during a fire alarm test. If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 60 seconds you must evacuate the building immediately.
Fire Evacuation procedure:
Please read the Action in Case of Fire notice in your flat or on your corridor and make sure you have familiarised yourself with fire exit routes from your room and from communal parts of the residence.
In the event of the fire alarm sounding you must evacuate the building immediately and assemble at the assembly point. Do not wait to pick up personal belongings. You are not expected to fight fires, only use extinguishers to aid your escape in an emergency.
The Residence is equipped with fire and smoke alarms, and with fire fighting equipment. This equipment must not be tampered with. All study bedrooms are equipped with smoke detectors and some are linked to the automatic fire alarm. These are very sensitive and are easily set off. False alarms cause disruption and annoyance to all other residents. False alarms also put lives at risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help those in need at a real emergency, such as a fire or road traffic collision. Please do all you can to limit false alarms. The most common cause of false fire alarms is cooking setting off corridor alarms because the kitchen door has been propped open. The highest fire risks arise from cooking being left unattended or students using dirty pans especially grill pans.
Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct corridors and stairs. These must be clear so that in the event of a fire rapid exit from buildings is possible. This is one reason why bikes are not to be brought into buildings. Anything found to be obstructing a fire exit may be removed into storage without notice. The covering of fire safety signs is also prohibited.
First Aid Boxes are located at reception.
|Gardens and grounds||
The grounds are maintained by The Student Housing Company.
We regret that we cannot have visitors aged under 16 staying in any of our residences. All overnight guests over the age of 16 must be registered by completing the guest form at least 48 hours in advance of their stay.
Please make sure the people sharing your accommodation are happy for you to have a guest staying. Guests should generally stay no more than 3 nights except in exceptional circumstances which you should discuss with your Student Support Centre.
The University and The Student Housing Company do not accept responsibility for residents’ personal possessions. Your first payment includes a fee for block contents insurance, it is essential that you check the cover provided is adequate to your needs.
|Kitchens and pantries||
Each kitchen is supplied with a minimum requirement of a microwave, kettle and toaster and refrigerator for food storage, plus a freezer in self-catered residences, depending on the number of users for each area. All equipment supplied by The Student Housing Company will be maintained in good order and repair.
Remember that any electrical equipment you bring into your kitchen must be safe. Electrical appliances may be inspected by staff and removed to storage at their absolute discretion if in their view they may present a risk.
The Laundry Room is located on the ground floor and is managed by Circuit Laundry. There are 5 washing machines and 5 tumble dryers which operate using a card system.
Cards cost £2 and can be obtained from the dispenser in the Laundry Room. Please ensure that you use correct change only when purchasing cards. A wash cycle costs £2.70 and a drying cycle £1.20. Cards can be topped up with credit using a debit card online, instructions on how to do so are displayed in the Laundry Room and on the card.
If you experience any issues, please contact Circuit directly on 0800 0924 068. Contact details are also displayed in the Laundry Room. Visit www.circuit.co.uk for further information on the laundry process and download the Circuit Laundry app free of charge.
Students should not dry wet clothes in their rooms as this causes condensation and mould. Experts have found that clothes put on drying frames or draped over warm radiators raise moisture levels in our homes by up to 30 per cent, creating ideal breeding conditions for mould spores – and one in particular called aspergillus fumigatus, which can cause potentially fatal lung infections.
Residents are responsible for ensuring that the grounds are kept free of litter.
|Lost keys and lock outs||
If you are locked out of your room, either go to The Courtrooms reception or call them on your flat phone, and a member of the team will let you into your room. A member of staff will need to check your ID.
If Reception is closed, you can contact a member of staff by calling the duty mobile on 07522 934 333. A member of staff is on site 24/7.
Lost keys are charged at £10 per key. If you lose your key, please go to The Courtrooms reception with some ID and you will be issued with a new key. If you find your lost key, return it to reception within 5 working days and you will not be charged for the replacement.
All lost property will be stored in the lost property box in the parcel room. Students can reclaim items during reception opening hours if they can provide an accurate description of the item, along with any details of when and where the item was lost. Students will need to provide ID and sign for the item. We will only store items for 7 working days.
The postal address for The Courtrooms is: The Courtrooms, Rupert Street, Bristol, BS1 2AF. Please ensure the sender includes your full name, flat number, and room number on all post.
All post is delivered to The Courtrooms reception. Letters and small parcels are placed in your flat or studio post box. The post boxes are located opposite reception and you will receive a post-box key upon arrival.
Parcels and signed for items are kept at Reception. You will be notified by email when a parcel is received. You will need to show photographic ID to collect your parcel. Parcels can be collected during Reception opening hours (08:00 -18:00). We receive lots of parcels each day so if you do not collect your parcel within 5 working days, we may need to return it to sender if storage space is limited.
If you are ordering large or bulky items, please arrange to collect it from the courier. If there is insufficient storage space in the Management Office and the package cannot be stored on receipt, we will be unable to accept the delivery.
We are unable to accept grocery deliveries on your behalf. Please arrange to collect all grocery deliveries from the courier at Reception.
Please note that we are unable to receive or forward on post for you once you have checked out of The Courtrooms. Any post received for residents who have left will be returned to sender.
The Student Housing Company residences are managed in compliance with the National Code for Assured Accommodation.
You are advised to register with the University Students’ Health Service, registration events will take place throughout Arrivals’ Week.
Students with disabilities or special needs
If you have a disability or if you are ill or sustain an injury that could prevent you from leaving your accommodation in an emergency please ensure that you make your Student Support Adviser for your residence aware so that suitable measures can be put in place to enable you to live comfortably and safely in your residence.
PEEPs (Personal Emergency Evacuation Plan) are intended to be used to plan in advance for those who may need assistance or special arrangements during an emergency evacuation of the building. The PEEP will be completed by the Accommodation Manager and the individual and be signed-off by the Fire Safety Adviser.
You should report all repairs and maintenance issues directly to The Student Housing Company by emailing firstname.lastname@example.org, reporting to reception, or by calling 0117 375 1090 during office hours.
|Rubbish and recycling||
The recycling facilities are located in the Bin Store, which is on the ground floor, across the courtyard. Please ensure that you regularly empty the recycling boxes in your flat by taking them to the bin store and placing items in the relevant bins. Brown recycling bins are clearly labelled within the Bin Store and currently we provide facilities for:
Mixed Glass, Plastic and Cans, Cardboard, Paper, Food Waste
The large green bins in the Bin Store are for all other waste only. Please do not put any recyclable items into these bins. Please do not leave bin bags outside of the bins, or around the building. If you do, you will be charged for rubbish removal.
We have two social spaces onsite: Common Room and Study Room. Both these spaces are located on the ground floor and are available to all residents of The Courtrooms.
If you watch or record programmes as they’re being shown on TV – on any device – you need to be covered by a TV Licence. That includes a TV, laptop, tablet, mobile phone, games console, digital box, DVD/VHS recorder or anything else. Our residence licence doesn’t cover a student in their room, and your parents’ licence also won’t cover you.
You also need to be covered by a TV Licence to download or watch BBC programmes on demand, including catch up TV, on BBC iPlayer. This applies to any device and provider you use. For more information and to buy a license, visit the TV Licensing website.
Students wishing to transfer between residences should complete and return the transfer form which they will find on the accommodation office transfers page. No transfers will take place during the first two weeks of term. The accommodation office will contact students if a suitable room becomes available, priority for transfers will be given to anyone who needs to transfer because of a health problem or a disability. Students are expected to leave their rooms clean and ready for the new tenant. A re-letting fee of up to £100 may be charged.
Students wishing to transfer rooms within their own residence should contact their Student Support Centre. No transfers will take place during the first two weeks of term. The Student Support Centre will contact the student if a suitable room becomes available. Priority for transfers will be given to anyone who needs to move because of a health problem or a disability. A re-letting fee of up to £20 may be charged to cover the costs of administration, room cleaning etc.
Keys cannot be collected before 1:00pm on Friday (Week 1) and you cannot move into your room until you have accepted your online offer. To collect your keys for your new room you must arrive 1 hour before the reception closes. Reception opening times: Monday to Friday 8am - 6pm
|Cars, parking, travel and transport||
There is no parking available at The Courtrooms.
Students should not bring a car to Bristol unless it is essential, for example because of a disability. Bristol is a highly congested city and there are many restrictions on parking in place. The main University campus is contained within the Kingsdown Residents’ Parking Scheme area (KRPS) and the majority of on-street parking in and around the campus is subject to residential permits, meters and time limits. Sustainable travel is embedded within University culture and the University actively encourages the use of alternative methods of travel. Sustainable travel benefits your environment, your health and well-being as well as your finances. Information about your transport options can be found on our student travelwebpages.
All students in our undergraduate residences receive a bus pass for the U1 Bristol UniBus service.
|Advice and support||
If you are experiencing any difficulties with any aspect of your living situation or life at University, contact your Student Support Centre within the East Village, which is based at The Hawthorns. You can phone them on 0117 42 83302 or call in at any time - 24 hours a day, 7 days a week.
Other support is available from the Accommodation Office for help with all housing related problems, the Student Fees and Funding Office for help with all money problems, and Student Services, which provides access to a wide range of help and support. The Bristol Students’ Union also provides support and advice to all students on a range of issues.
B:Active residences is a programme of free healthy physical activity opportunities for all students living in University-allocated accommodation, with hubs in the North Village, East Village and West Village. Visit the Active residences pages for full details and timetables.
We recommend that you use our handy moving out checklist (PDF) for a list of things you will need to do on moving out of your accommodation. Get your flatmates together and work together to make all communal areas clean and tidy.
One of the most common charges student incur when they move out is for the removal of items that have left behind, both rubbish and unwanted items. Try and reduce your waste by taking things with you to your new accommodation. If you want to get rid of things that are reusable then please donate them, don't put them out with the rubbish. Find out more from our moving out pages.
In case of emergency
Call The Courtrooms on 07522 934 333.
Notify a member of The Student Housing Company staff and your Student Support Centre.