Frequently asked questions

Online payments

Online payments system

Print credit

How to pay


Online payments

Who can pay online and what can be paid for?

Currently the online payments system can be used to pay for:

These can be paid for by the student or by another payer on the student's behalf.

The system cannot be used to pay any other type of invoice raised by the University.

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When is the online payments system available?

The system is available 24 hours a day, 365 days of the year.

What information will I need to pay online?

You will need the following information to pay student fees online:

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Is it safe to pay online?

Paying over the internet is commonplace and is considered to be at least as safe as making payments over the telephone, by post or by fax. The University has ensured that the online payments system complies with the latest industry standard for security.

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How secure is the University’s online payments system?

The University operates within the current industry standards for security. When you enter the secure site, you will have the opportunity to examine the secure site certificate.

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The online payments system does not accept my student number/date of birth. What should I do?

You should contact the Finance Office, which will be able to look into why your student number/date of birth has not been recognised. It can be contacted at:

Email: student-fees@bristol.ac.uk

Tel: +44 (0) 117 954 6372

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Online payments system

Which student number should I use?

You can use any one of the following:

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Why do you need details of the payer's relationship to the student?

We use this information to help with any queries regarding the payment.

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Why do I need to enter the address to which my credit card statements are sent?

This is a bank requirement and is done to reduce the possibility of a stolen card being used to make payment.

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Print credit

Where can I print?

Public printers in branch libraries, the Computer Centre and a number of other locations use the central Printer Accounting Server (PAS) which takes credit from a printer account that is automatically created for you, and is associated with your UOB domain account .

Further details of printer locations is available to those with a UOB domain logon account (all staff and students).

The same printer credit can also be used on new Canon photocopiers which are now available in most branch libraries. Further details can be found on the photocopying page.

 

How much can I pay for print credit?

For the online payments system for payment of print credit, there is minimum payment value of £5 and a maximum (per transaction) of £50. Only whole GBP are accepted. There is no commission or handling charge - the whole payment is added to the student's account.

Please note: No refunds are given for unused print credit.

 


How to pay

 

Which credit/debit cards are accepted?

The University accepts the following card types:

Please note: We do not accept American Express or Diners Club

What is 3-D Secure, Verified by Visa and Mastercard SecureCode?

3-D Secure, which is also known as 'Verified by Visa' or 'Mastercard SecureCode', is the online equivalent of entering your PIN when withdrawing cash from an ATM or making a purchase from a shop using a 'chip & PIN' terminal. The password that you create for your online purchases, is only known by you and your card issuing bank. This provides an additional layer of protection beyond just your card details.

If you've never used 'Verified by Visa' or 'Mastercard SecureCode' before, you will be required to go through a short online enrolment process before you can use your password to pay online. This can be done in one of two ways. You can either go to your card issuer’s website or you can just enrol as a part of the online payments process for this site. You will be automatically directed to your card issuer’s website where you will be able to enrol.

After enrolment with either 'Verified by Visa' or 'Mastercard SecureCode', you will be presented with an additional payment screen as a part of the online payment process that will prompt you for your password.

For more information select either of the following to learn more about each 3-D Secure scheme:

Verified by Visa Logo      MasterCard SecureCode Logo

Where do I find the three-digit security number on my card?

The security number is on the back of the card and comprises the last three digits within the signature strip.

Picture showing back of credit card

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Why do you need the cardholder's email address?

We use the cardholder's email address to send confirmation of payments made as well as notification of failed payments or expired cards.

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Can I pay in my home currency?

The online payments system offers direct currency conversion for payers who have credit/debit cards issued in the following countries to pay the amount in their home currency.

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Who should I speak to if I have a problem with my payment?

Please refer to our Contact details page.

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