Lost or replacement cards and charges
Lost cards
If you think that you have lost your card or it has been stolen, please call Security Services on (0117) 92 87848, at any time, to immediately deactivate your card. All calls to this number will be recorded for security purposes.
If you subsequently find it, before you have requested a replacement card, it can be reactivated without charge.
Replacement cards
Replacement cards should be requested and collected in person from the Card Services unit.
There is no need to pre-order, the whole process only takes 2-3 minutes to complete.
Charges
There is a charge of £15.00 (payable by card only ) to replace a card,
- that is damaged as a result of misuse
- that has suffered damage due to not being kept in the provided holder, these are provided free of charge from Card Services.
- that has been lost or stolen (unless a police crime reference number is provided and then there will be no charge)
- if the cardholder requests a change to the data printed on the card, that is not covered below
There is no charge to replace a card
- that is faulty or worn out through proper use
- because data printed on the card has changed and this outside of the control of the cardholder: e.g. as result of a family name change, a change of department or role, or a physical change requiring a new photograph
- where the University has used incorrect information when printing a Ucard.
