Lost or replacement cards and charges

Lost cards

If you think that you have lost your card or it has been stolen, please call Security Services on (0117) 92 87848, at any time, to immediately deactivate your card.

If you subsequently find it, before you have requested a replacement card, it can be reactivated without charge.

Replacement cards

Replacement cards should be requested from the Card Services unit.

Charges

There is a charge of £10.00 to replace a card

that is damaged as a result of misuse
that has been lost or stolen
if the cardholder requests a change to the data printed on the card, that is not covered below

There is no charge to replace a card

that is faulty or worn out through proper use
because data printed on the card has changed and this outside of the control of the cardholder: e.g. as result of a family name change, a change of department or role, or a physical change requiring a new photograph
where the University has used incorrect information when printing a Ucard.

Card Services

Information for

General information

Photo upload

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Lost or replacement cards and charges

Lost cards

Replacement cards

Charges