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Operational Management & Customer Services
Unit information: Operational Management & Customer Services in 2013/14
Please note: you are viewing unit and programme information
for a past academic year. Please see the current academic year for up to date information.
| Unit name |
Operational Management & Customer Services |
| Unit code |
EFMGM3409 |
| Credit points |
15 |
| Level of study |
M/7
|
| Teaching block(s) |
Academic Year (weeks 1 - 52)
|
| Unit director |
Professor. Howden |
| Open unit status |
Not open |
| Pre-requisites |
None |
| Co-requisites |
None |
| School/department |
Department of Civil Engineering |
| Faculty |
Faculty of Engineering |
Description including Unit Aims
Operational Management & Customer Services
Aims:
- To provide an understanding of the business environment in which operational management and customer service delivery is undertaken.
- To develop understanding of the critical success factors for effective and efficient management and the role of support services in achieving them.
- To context the practice of operational management and customer service delivery within the areas of water and environmental management.
Intended Learning Outcomes
- Critically appraise the existing procedures for operational management and suggest improvements.
- Undertake the critical evaluation of alternative proposals for operational and customer service development to solve business, customer, shareholder and regulatory problems.
- Confidently liaise with other professionals, customers and regulators on operational management and customer service issues.
