Convenience for patients

Before deciding to introduce an alternative to a face-to-face consultation you may wish to consider:

  • What exactly is the problem you are trying to solve?
  • Whether the use of an alternative to a face-to-face consultation is the best solution to your problem?
  • That this is not a replacement for the face to face consultation but complementary
  • An alternative to a face-to-face consultation is a learning process, it might take time to embed and could develop organically which might include finding more uses than originally expected.
  • Commercial interests are at play and people are selling products. 
  • Is this driven by the availability of funding to trial something for free? 
  • You might require support and guidance from other institutions such as the Medical Defence Organisations (MDOs) and Clinical Commissioning Groups (CCGs) or Health Boards 

Rationale

One reason that some practices consider introducing an alternative to a face-to-face consultation is the desire to be a modern practice responding to the expectations of busy, time-poor patients. Or it might be to provide health care for patients who are unable to attend the practice for a multitude of reasons such as living in a remote location or other barriers to attending the practice. Either way, it will be important to think about whether this is going to a change in overall practice workload or just a different working pattern. 

If this is the reason that you are considering introducing an alternative to a face-to-face consultation then you may wish to think about the following: