Contacts and opening hours

Separate offices deal with fee payments and funding advice. Please choose from the options listed below.

Please have your student card ready when you visit or call. We will ask for your student number.

PAYMENTS DEADLINE 24th OCTOBER: Due to high query volumes, we may take longer to respond to your queries. We apologise for any inconvenience caused. Our Fees & Funding website should answer many of your queries. Thank you. 

Tuition fees, accommodation fees, and related payments

For help with:

  • Student fee enquiries. 
  • Fee payments for tuition and accommodation fees.
  • Issue of invoices.
  • Refunds and return of deposits.

Contact the Student Fees Office
Ground Floor
5 Tyndall Avenue
Bristol BS8 1UD


Tel: +44 (0)117 954 6372

Credit Control

For help with late, missed or overdue student related payments, please contact or visit Credit Control.

Tel: +44 (0)117 331 7721

Open: Monday to Friday 9 am to 4 pm

Credit Control routinely run a drop-in service. The next Credit Control drop-in service will run:

Tuesday 17 September - Friday 27 September
Hours: 12 pm - 2 pm
There is no need to book an appointment.

Student Funding Office

Responsible for:

  • Administration of bursaries and scholarships.
  • Supporting the process of applying for tuition fee and living-cost loans from UK government. 
  • Advice for withdrawal, suspension and transfer of studies.
  • Short-term loans and hardship applications. 

Visit the Information Point
Ground Floor
5 Tyndall Avenue
Bristol BS8 1UD

Open: Monday to Friday 9 am to 4 pm

Undergraduate Funding queries:

Postgraduate funding queries:

Tel: +44 (0)117 42 82944 (during the first two weeks of term, we may no be able to take phone calls) 

  • The Student Funding Office will sometimes close for team meetings - please check on Twitter before travelling to the office.
  • University staff can find contact details for team members and more information about their roles on the contacts page.

Fee status

For queries regarding Home or International fee status, please contact the Admissions team.

Admissions Office
Directorate of External Relations
University of Bristol
3rd ​f​loor, 31 Great George Street
Bristol BS1 5QD

Undergraduate Admissions
Tel: +44 (0) 117 394 1649

Postgraduate Admissions
Tel: +44 (0) 117 394 1649