Extenuating Circumstances

The system for gathering contemporaneous evidence of contact with the Student Counselling Service for use by exam boards or individual members of staff making decisions about extensions/adjustments changed on the 1st August 2017.

The following evidence of contact with the Student Counselling Service will be accepted by departments for support in extenuating circumstances applications:

The student’s own narrative of their contact with the Student Counselling Service in combination with

Copies of email correspondence with the Student Counselling Service. This can include email offers/confirmations of appointments/post-assessment email (where applicable) and any further correspondence with individual members of Student Counselling Service staff.

Do I need to keep my emails?

Yes.

What happens if I have lost my emails?

Duplicates of this correspondence can be provided if students have mislaid their original copies. Please email the service to request copies student-counselling@bristol.ac.uk

Can I have a letter?

The Student Counselling Service will no longer produce letters of evidence, but are happy to give additional verbal clarification to appropriate academics in your school, provided you have given us consent to liaise.

What is consent to liaise?

In your first appointment with a counsellor you will be asked to read our counselling agreement. You then will be asked to sign on paper or digitally the Student Agreement Document. You can give the Student Counselling Service consent to liaise with: 

  1. Your GP/Health Service on a confidential basis, if necessary
  2. Members of the Student Services team on a confidential basis, if necessary
  3. Other appropriate professionals within and outside the university on a confidential basis, if necessary 

For the Student Counselling Service to liaise with your faculty/department you must give consent for us to liaise with the third of these categories.  

Students need to be aware that any information gathered though our contact with them, can be shared with their academic department, if they have given this consent to liaise. We will not routinely inform students of information we have passed on, however we only share information that is pertinent to their extenuating circumstances application.

I want to update my consent to liaise on the Student Agreement Document. How do I do this?

If you did not consent to liaise at your first appointment you can update the Student Agreement document by emailing the service at student-counselling@bristol.ac.uk stating you would like this updated or discussing this with your counsellor if you are still receiving support in the service.

My faculty have asked me to provide additional clarification. How do I do this?

If University of Bristol staff require additional clarification they should call in to the service and ask to speak to the Clinical Lead on duty, who should either be able to speak to them immediately or call back in an agreed timescale.

If a member of staff asks for information about a student who has not been seen by the Student Counselling Service we will tell them that we are not able to assist in relation to this student.

If a member of staff asks for information about a student who has been seen by us who has not given permssion to liaise we will tell them that we are not able to assist in relation to this student. 

Our confidentiality policy makes it clear that we can not disclose whether a student has used our service if we do not have consent to liaise. 

Service opening hours, contact details and further information on our service confidentiality policy are available on our website.