Our policies

A number of policies guide the services we provide, ensuring our commitment to all students.

Ethical framework

We are organisational members of the British Association for Counselling and Psychotherapy and abide by their Ethical Framework for the Counselling Professions.


Our Confidentiality Policy (PDF, 174kB) provides a framework within which we can practice safely and ethically. It details what you can expect from us and what we expect from you.

Counselling agreement

If you attend one-to-one counselling session, we will ask you to sign a Counselling Agreement (PDF, 79kB). This outlines the framework for the services we offer and helps us to find an agreed way of working together.

Before your first meeting, we will ask you to read Understanding the Counselling Agreement (PDF, 85kB).

Equality, diversity and inclusion

We adhere to the University's Equality, Diversity and Inclusion Policy.

We welcome all students at the University of Bristol and value diversity of age, ethnicity, faith, beliefs, disability, culture, sexual orientation, gender and transgender identity.

We recognise that discrimination and disadvantage can impact on students' health and hinder access to support. Discrimination includes extreme examples such as hate crime, to more subtle feelings of invisibility, of not feeling able to express oneself authentically for fear of being judged.

We won't make assumptions about what you want to talk about. We strive to offer an accessible non-judgemental service and welcome feedback from students.

Mental health and wellbeing

Our core aim is to support the mental health and wellbeing of students at the University of Bristol.

Further information about the values that underpin our work, and how we aim to provide services to meet the needs of students:

Green impact

The Student Counselling Service has implemented a number of actions to help the environment. In recognition we have been given a Green Impact Platinum award.

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