One-to-one counselling

Counselling is a confidential talking and listening process that helps you explore your problems and feelings in a safe space.

How we can help you

You can also find out what things we can help with.

Our counsellors are non-judgemental and respect your values, choices and lifestyle. We will listen to you carefully, provide support and offer understanding, in a non-critical way.

What does one-to-one counselling involve?

If we recommend one-to-one counselling you will typically receive up to four sessions. 

Each session last 50 minutes and takes place at Student Counselling Service, Hampton House.

Sessions are available between:

  • 9 am and 8 pm Monday to Thursday
  • 9 am and 4 pm on Friday.

Please note if your sessions are after 5pm you will need to use the intercom  on the ground floor to let your counsellor know you are here.

If you are based at Langford

Sessions are available on Mondays during term-time at the counselling room on the Langford Campus.

You can also receive counselling sessions by telephone. If you are offered a telephone session you may be able to use the counselling room at Langford if you do not have a suitable private space of your own.

Accessing one-to-one counselling

To receive one-to-one counselling, you need to register. This allows us to make sure we give you the right support. 

You are eligible to receive counselling if you are currently a registered student at the University.

If you have suspended your studies we cannot offer one-to-one counselling. Contact us to discuss a one-off consultation to help you identify other sources of support.

Is counselling the right support for you?

Before registering for counselling, we ask that you consider if your problem or issue could be helped by a Student Wellbeing adviser, or if you are in University accommodation, a Residential Life adviser. These services are more wide-ranging and might be more suited to help you.

Register for one-to-one counselling

We can also provide counselling in German, Italian and Spanish if needed. Please let us know this when you register with us.

Register for support now

Waiting list

There can be a waiting list for ongoing counselling. Usually, the waiting list is for four to six term-time weeks. While you wait, you can access support from a Student Wellbeing Adviser, or if you are in University accommodation, a Residential Life adviser. You can also find out where else you can get wellbeing support from. 


If you have restricted mobility, please contact us and we will arrange a suitable space to meet you. Our toilets are gender neutral.

It is a safe place to vent feelings and do something positive about a bad period you may be going through that you wish to change.

Counselling attendee
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