When you book a wellbeing appointment, advisers will help you find the best support or service for your needs.

Where they think it needed, wellbeing advisers may refer you for counselling support.

Counselling sessions

If you are referred to counselling, we will email you the details of your first appointment. 

We usually use the one at a time (OAAT) model. One at a time is a short-term counselling model that lets you ask for counselling when you need it most. 

The video explains OAAT in more detail. 

Support needs and preferences

If you have any specific access needs, you can tell us and we will meet these needs where possible.

We have counsellors of many different backgrounds and identities. If you want support from a counsellor with a specific identity, such as:

• gender
• ethnicity
• sexual orientation
• any other identity

contact us to request this once we have referred you.

Counselling with Nilaari

Nilaari is a community-based counselling charity. If we are unable to provide a counsellor that represents your need, for example:

• ethnicity
• speaker of a language
• gender
• sexual orientation

Nilaari may be able to help. Contact them on +44 (0)117 952 5742 for up to six free counselling sessions.