Achieving results


  • Planning and organising workloads to ensure that deadlines are met within resource constraints
  • Consistently meeting objectives and success criteria


  • Taking personal responsibility for getting things done
  • Maintaining a high standard of work even when under pressure
  • Incorporating flexibility into plans and adjusting them in light of developments
  • Keeping track of a number of projects running simultaneously
  • Distinguishing between important and urgent tasks and prioritising effectively, even from apparently equal demands
  • Meeting deadlines
  • Being knowledgeable about key players who will influence the work you do


  • Taking time to celebrate successes
  • Winning support of key colleagues and other stakeholders
  • Sharing the credit with others
  • Being effective in gaining buy-in without having any direct authority
  • Monitoring progress and providing regular updates
  • Recognising others’ contribution to the achievement of objectives


  • Saying ‘no’ to activities that are less important or do not fit with organisational priorities
  • Evaluating the success of projects and disseminating lessons that can be learned

Behaviours indicating further development needs

  • Believing that talking about things is the same as action
  • Being disorganised
  • Failing to see things through
  • Over-committing and not delivering
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