Student Info is a web application which gives you access to a wide range of information about you. We hold this information on our University's central student records system.
You must use the Student Info screens to check and maintain your personal details, e.g. term-time address and telephone numbers. Some screens will only be available to you at particular times of year and we will contact you when you need to use them.
When you amend information in Student Info this updates our central student records system and links to departmental databases. Our University retains a history of changes so that we can check earlier versions. All student data is collected, processed and disclosed in accordance with current UK Data Protection legislation.
You must make sure that the data shown on each screen is correct. If you have any queries or concerns, you should send an e-mail to your Faculty Office. To find your Faculty Office email address, use the ‘Schools & faculties’ link at the top of the page and select your faculty. The ‘Contacts’ page for the faculty will list the relevant contact emails.
Most of the information on this page is self-explanatory and is part of the permanent record that our University holds about you. You can update your 'Preferred Forename' (this is not used on official documentation), nationality (if blank), ethnicity and disability information. If you can't update data that is incorrect, please contact your Faculty Office.
Family Name / Surname / Forename(s) / Title / Date of Birth: Please make sure these are correct and used consistently on any applications you make. This includes to outside bodies such as the Student Loans Company. We may use this information to match records, and delays can happen when information is missing or inconsistent.
Please note: If your name contains accented characters ask your Faculty Office to enter your correct name, on your behalf. The correct spelling of your name is important because your name will be on your final degree certificate. Your certificate cannot normally be changed once your award has been made. Please make sure the forename contains your name and not just an initial.
Country of Nationality / Ethnicity: Please make sure these are completed. All UK universities are required to report these details to UK Government agencies.
Disability / Disability Allowance: If you need to amend your disability status please make sure you also contact your school/department because they may need to make specific arrangements to help you. You may also wish to contact the University's Disability Services for advice on the support available.
The drop-down list on the page enables you to select the answers ‘Yes’, ‘No’, or ‘Prefer not to say’. If you select ‘Yes’, the check boxes will become enabled and you can select any options that apply. The Disabled Students Allowance question will also be enabled.
Extra Time In Examinations: If you have been granted extra time in examinations you can view details of your entitlement.
Username: This is your UoB (University of Bristol) computing username that you use to log in to Student Info.
Student Number: This is your unique identifier. It also appears on your University student card (UCard).
Student Loans Company Student Support Number: This number enables the Student Loans Company to identify you. If you have applied for support and the field is BLANK this means we haven’t received your details from the Student Loans Company yet.
Candidate Number: This is a unique number we allocate to you for use in examinations.
University Membership / Card Expiry Date: This date is based on your expected end date, i.e. when the University expects you to complete your studies. This is the date when building access and facilities controlled by your University student expire. You can see your programme end date on the Programme Registration Details page.
Postgraduate students are allowed a further 3 - 6 month period to allow for examination and graduation. If the date is wrong or blank please contact your faculty office.
Email Address: This is the email address we allocate you by the University and cannot be changed. We will use this address to contact while you're at University. You MUST check your University email inbox regularly. Your personal e-mail address can be updated on the home address page.
This page is to confirm your emergency contact information. This screen cannot remain blank.
You can nominate anyone you choose. It does not have to be a parent or guardian but should be a responsible adult. It should be someone who you are happy for us to contact about you in an emergency.
Please note: The University can use your emergency contact in very serious situations. This is where it is in your vital interests to do so (e.g. life and death situations or similar). The University may also use your emergency contact in situations where there is significant concern about your health or safety, but your consent is required for this.
Please keep this information up to date via the Student Info application.
For further information about when we might use this information please see the Emergency Contact procedure in University Policies & Strategies.
Please make sure that this is always update with your correct home address. Your 'home' address is where you live when you are not attending the university i.e. holiday periods. Your home and term address may be the same but should never be blank. We recommend that you also record a home / personal email address. This should be an address that is independent of the University (so, please do not give an @bristol.ac.uk address). We will use this address to help you if you forget your University password.
Your 'term' address is where you are living while attending university in the current academic year. This may be the same as your home address.
Please make sure you keep your mobile number is kept up to date. When giving a UK phone number, please enter it so it can be dialled directly from the UK; e.g. 01632 960123. When giving a non-UK phone number, please use the form +1 617 555 0177 where +1 is the country code. We may use your mobile phone number to help you if you forget your University password.
If you are allocated a place in a Hall of Residence this field will be automatically updated during September. If you have queries regarding your accommodation allocation, please contact the Accommodation Office.
If you are entering private accommodation, please make sure that Accommodation Type is updated as soon as you know your term-time address. Make sure you update your term time contact details throughout University.
We notify Bristol City Council when we consider you have met the Council tax exemption requirement. The University sends details 3 times a year (October/January/May) and this records the date when Bristol City Council were last notified.
If you live in halls of residence, you are automatically exempt from paying council tax and do not need to apply for council tax exemption.
If you live in private rented accomodation in the Bristol City Council area, you must apply for a council tax exemption on the Bristol City Council website.
Students without a recent notification date may need to obtain a student status letter before Bristol City Council (or an other council office) will consider them for exemption. If you need to prove your status as a student, you can generate a student status letter online that confirms your enrolment or request a letter if you need it to include other information.
Students will be liable for council tax for any tenancy period remaining after their programme end date. You can see your programme end date on the Programme Registration Details page.
If you have submitted an application for Unite House, the progress can be monitored on this page.
This page shows your history of study with the University including details of previous programmes of study. There is also a 'view details' link to individual detail pages.
This screen also shows your fee status, which determines the level of tuition fees you are expected to pay for the current academic year. For details of fees payable and guidelines for fee status assessment please see tuition fees. Please raise any queries regarding fees payable with your Faculty Office.
This screen displays the units you are enrolled on for the academic year. Please contact your School if your units are incorrect or missing.
Please note: some Schools may still be processing unit options. All unit options should appear by the end of October.
This screen displays the units you are enrolled on for the next academic year. Please contact your School if your units are incorrect or missing.
The timetable displays written examinations that you are scheduled to take.
This screen provides information about tuition fees for the current academic year, programme deposits paid by new students and details of support provided by the Student Loans Company.
Please note: If incorrect fees have been billed a new fee record has to be raised and the old fee cancelled. If the screen displays two programme fees this process has not been completed and the invoice will not be displayed.
At the beginning of each year of study, students who pay their own fees directly, or whose fees are paid by an external sponsor other than the Student Loans Company, are asked to arrange payment of their tuition fees. For details on payment plans and other fee matters, see tuition fees.
For further information, please contact the Student Fees Office.
This screen displays the information the University has received from the Student Loans Company for the academic year indicated.
The University receives new information from the Student Loans Company each day. If you have applied for support but this is not reflected during registration, it is likely to be because the Student Loans Company have not provided us with your funding details yet. If it is nearing the start of term, we haven't been supplied with your funding details, and you applied for your support in good time, please contact Student Finance England (or your regional assessing authority i.e. Student Finance Wales, Student Finance Northern Ireland or the Student Awards Agency for Scotland). See more information and contact details at www.direct.gov.uk/studentfinance
Student loans and grants for living costs are paid directly into your bank or building society account (by BACS transfer). You will be paid:
1. After you have confiremd your registration details and activated your UCard
2. Once we have confirmed registration with the Student Loans Company (or the Student Awards Agency for Scotland)
Following formal confirmation of your registration as a student of the University it may take 3 to 5 working days before your loan/grant will appear in your bank account.
Invoices: If you have fees to pay you will see a link to an invoice.
If you paid or signed up to a payment plan the invoice is for information only.
If you have not paid or signed up to a payment plan will see a 'to pay' invoice and also a link to the university online payment screens. Once you have paid the invoice , the status will change from 'to pay' to 'information only'. This process will take a few days to update.
If you are a sponsored student or your sponsorship arrangements change this will be reflected in the invoice. If you become fully sponsored the invoice links will be removed. This process can take a few days to update.
If you have access to this screen, it will inform you whether you are eligible to receive a bursary.
If you are eligible, the screen displays the bursary entitlement you will receive in three instalments which will normally be paid in December, March and May.
If you are eligible to receive a bursary, please provide details of your nominated bank account. Updates to your bank details will not be possible around the payment periods. You may also be requested to give your bank account details to receive a refund of their accommodation deposit.
If you have queries please contact the Student Fees Office.
If you have access to this screen, this screen will display your passport and visa details. Please contact your Faculty Office if any of this information is incorrect.
This is the agreement that you agree to abide by when you register with the University online. Please also check the Rules and Regulations for Students published by the Secretary's Office. These cover a wide range of student matters including grievance procedures, disciplinary regulations, fee issues, examinations, plagiarism, use of facilities, etc.
