27 January 2011, 5.30 pm
Professor John Seddon is credited with translating the Toyota Production System (TPS) for service organisations. In this talk he argues the TPS has wrongly been promulgated as 'lean tools', insisting the TPS was developed through understanding and managing the organisation as a system. John will show how to study service systems in order to get knowledge as the prerequisite for effective, significant and sustainable change.
Thursday 27th January 2011
Pugsley Lecture Theatre, Queens Building, University Walk, 5.30pm
Wine and Nibbles to follow.
Full abstract is available at this link