I am a Senior Lecturer in Operations Management at the University of Bristol Business School and Programme Director of the MSc Business Analytics programme. Before joining Bristol, I held academic and research positions at the National University of Singapore, ESSCA School of Management, and the Institute for Manufacturing, University of Cambridge.

My research focuses on responsible digital operations: how digital technologies, governance mechanisms, and analytical decision models can make supply chain and healthcare operations more observable, accountable, and resilient.

My work spans three areas: responsible supply chain governance, including ESG, forced-labour risk, sourcing, and supplier governance; digital healthcare operations, including teleconsultation, healthcare data sharing, hospital automation, and privacy-preserving AI; and platform and financial technologies, including open banking, platform financing, algorithmic transparency, and digital market design.

My work combines analytical modelling, empirical analysis, and industry-engaged research and has appeared in journals including the Journal of Operations Management, European Journal of Operational Research, Transportation Research Part E, International Journal of Production Economics, IEEE Transactions on Engineering Management, Journal of the Operational Research Society, and Computers & Operations Research.

Over the years, I have led and contributed to industry-engaged research projects with organizations including Procter & Gamble, National Healthcare Group Singapore, SingHealth, ST Logistics, Micron Technology, SATS Ltd., Singapore Post, POS Indonesia, Lazada, and Huawei.