Pioneering video telephone system accessible for all

A groundbreaking telecommunications system, Total Conversation, that will provide both person-to-person communication and integration with all other telephone users is launched today [Tuesday 27 April] by the REACH112 project.
People with disabilities and those who are elderly may find it hard to communicate using existing voice telephones.  A groundbreaking telecommunications system, Total Conversation, is to be launched in the UK today [Tuesday 27 April], by the REACH112 project.  This will provide both person-to-person communication and integration with all other telephone users.

This is a complete alternative to voice telephones and is aimed firstly at people who do not have easy access to voice phones. Total Conversation, which is a new national infrastructure, mandates video, voice and text simultaneously in telephone calls.  Users will be able to sign up for free at www.myfriendcentral.com.

The €8.8 million European project is designed to provide visual telecommunications to deaf people who wish to use sign language or text communication, and to offer an integrated video and voice capacity for other groups who have difficulty with voice phones. 

Users can make calls from home using supplied videophones, or using their home computers or when on the move with special free software suitable for the smallest netbooks.  Textphone users and also those with RNID´s TalkByText applications for PCs and mobile phones will also be integrated into the system.

The system will be extended shortly by a video relay service to translate signed information from Deaf people to speech and vice versa.  Next year, 2011, there will be direct access to emergency services so that 999 call centres will be able to see callers as well as communicate with them.

The project has created a national and international telecommunications infrastructure for video telecommunications and relay services and during the launch event, the system will be demonstrated.  The European initiative is happening in five countries, Sweden, UK, the Netherlands, France and Spain.

The service created will be of a special value to Deaf and hard of hearing people who will be able to use sign language and text to communicate at a distance with all other telephone users.  People with speech and learning disabilities will also find benefits in the system. 

Jim Kyle, Professor of Deaf Studies at the University of Bristol’s Centre for Deaf Studies and one of the project’s partners, said: “REACH112 is unique and offers a service for everyone, not only the Deaf community.  Users will be able to see each other when they call, will be able to use relay services and will also be able to access 999/112 services directly.  They will be able to use standard telephone numbers and will be reachable by textphone users and by hearing people through the interpreting service.”

Chief Inspector, John Hart of the Avon and Somerset Constabulary Communications Department, added: “People need to be able to contact the police easily, either in an emergency or to contact their neighbourhood PC.

“We do have things in place to provide an alternative to voice phones for people to contact us. For example, we have Police Link Officers for Deaf people (PLOD) officers, trained in sign language, based on each district. However this instant video communication system won’t require an appointment and will be quicker and more responsive than texting.”

REACH112 will focus on the needs of the most challenging users:

  • Deaf sign language users;
  • Deafened (use speech for communicating to others but need visual means to understand others’ speech);
  • People with a hearing loss but who use speech and text;
  • People who are deaf-blind and need enhanced video, voice and text;
  • Hard-of-hearing (including those who are elderly and isolated) who may use speech, but need amplification and other visual cues;
  • People with speech disabilities who may need relay service; and
  • People with learning disabilities.

The partners in the project include international telecommunications companies: Vodafone (Spain), Siemens, Orange and Nokia.  In the UK, the partnership include: the Centre for Deaf Studies at the University of Bristol, the Royal National Institute for Deaf People (RNID), AuPix Limited, Avon and Somerset Police and Avon Fire & Rescue Service.