Living in University-managed staff accommodation
Information about your property is contained in the welcome pack provided in your property when you arrive. If you have further questions please see our frequently asked questions page.
Please not the repair reporting form is not monitored outside of office hours, so if your repair is urgent, out-of-hours please contact +44 (0)117 928 7848. Please note that this number should only be used for matters that are so urgent that they cannot wait until the Accommodation Office re-opens. Misuse of this number may lead to tenants incurring call out charges.
In an emergency please contact Security on +44 (0)117 331 12233. For all other enquiries, please contact Staff Accommodation.
To apply for one of our University-managed staff properties, please complete our online enquiry form.
Television, telephones and internet
I have a problem with my internet account, what do I do?
There is a phone provided in my shared house can I use it?
All telephones in shared houses are for incoming calls only. Emergency calls may be made from the phone with the permission of Staff Accommodation. If it is out of hours an email should be sent to email@example.com to notify us that the phone was used, the reason, the date and time and the number called. You will then be billed for the cost of this call. If the call falls below out 50p itemisation limit a standard minimum charge of 50p will apply.
There is a phone in my property which I have rented for my/my families use, can I use it?
You must inform Staff Accommodation upon arrival that you wish to use the phone for the duration of your stay. We will then notify you of the terms. You will be charged for all calls you make during the stay and may be charged for line rental.
I have internet access in my house, how do I access this?
Please refer to the Welcome Pack for information on how to log on to the internet. In the event of a problem please contact us.
Can I have Sky or Virgin TV installed in my house?
If you are in a shared house you are not permitted to have a contract set up at the house.
If you are in a property let for your/family use we can consider this in some circumstance and if you have a 12 month agreement, please email us at firstname.lastname@example.org
There is a TV in my shared house; can I buy my own for my room as well?
The TV license that the University pays for covers the communal room only. Should you decide you wish to purchase a TV for your bedroom, you are expected to purchase a TV license of your own. Failure to do so could mean you receive a substantial fine. Therefore we recommend you do not purchase your own TV.
Please see the TV licensing website for details.