Leadership and Management

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Resources

Management pocketbooks

 

Staff Development can now offer access to a wealth of bite-sized online learning resources. The 'Management Pocketbook' series covers a wide range of management skills and competencies in an acclaimed set of concise guides. To download the pocketbooks please follow the hyperlinks below. (uob staff only)

An image of some of the Management Pocketbooks

A

Examines why people take time off and what caring, committed and professional managers can reasonably do about it.

Explains how to set up and run an appraisal system. Using a helpful 5-stage model, the book shows how to identify the job objective and key result areas, how to set clear achievable goals, and how to structure and conduct the performance discussion.

This text looks at the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour. It contains advice on how to overcome self-defeating beliefs and how to deal with recurring problems.

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B

This work begins by constructing a model that examines how money works within a business - where funds come from and how they are used. The structure of the balance sheet and profit and loss reports are then examined and explained within the context of this model.

A practical book that aims to boost business-planning confidence. It explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time frame adopt.

The ability to communicate clearly is an essential business skill. This guide sets out rules of good practice, style and presentation for all types of written communication - memos, letters, reports, faxes and e-mail. It includes examples and self-tests.

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C

Moving up the career ladder is all about self-marketing, understanding what skills and experience you have to offer and then identifying and targeting employers. From preparing a CV to networking and completing application forms, this pocketbook explains how to reach the interview-stage.

Moving up the career ladder is all about self-marketing, understanding what skills and experience you have to offer and then identifying and targeting employers. From preparing a CV to networking and completing application forms, this pocketbook explains how to reach the interview-stage.

Being an effective communicator is perhaps the most important part of a manager's role. This book covers the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work.

Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are treated equitably, enhance communications, improve stakeholder relationships and establish high standards of quality and performance.

This pocketbook examines definitions of management creativity. It contains techniques for creative problem solving and ideas generation, templates for trigger cards, and innovative ideas such as brainfaxing, brainstorming and nyaka (defect analysis).

Customer relationship management (CRM) seeks to organise a business around its customers. This book describes customer relationship management and explains why businesses are employing it.

Aimed at those involved in business outside of their own country, this guide examines culture and its effects on working behaviour before reviewing ways of developing communication skills that bridge cultural divisions.

Looks at: why customer service matters; how good service is different; effective customer communications; turning complaints into opportunities; empowering great customer service; measuring customer service; and personal action planning.

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D

This is a practical introduction to the techniques of decision-making which covers everything you need to know about understanding the key components of a decision, to a framework for decision-making with methodologies and case studies.

Describes an approach to delegation that will save you time, improve results and increase job satisfaction.

Aimed at fulltime trainers and managers with staff training as part of their jobs, this book deals with training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning.

The book first looks at how staff issues can be resolved informally, through mediation, and then goes on to describe the formal procedures for both grievance and disciplinary cases before finally dealing with the dismissal process. Informative case studies bring the advice sharply into focus.

Linbert Spencer, author of The Diversity Pocketbook, believes firmly that combating discrimination, promoting equal opportunity and valuing the differences in individuals is morally, socially and economically advantageous. Here he makes a convincing case.

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E

The book takes readers through each of the five steps to attaining emotional intelligence and describes how organisations can become emotionally intelligent.

This pocketbook looks at the why, when and how of empowerment: why it is necessary and the benefits it can bring, when and how to prepare for and implement it, and how to monitor results.

Tip and techniques on how to boost your energy, drive and enthusiasm at work.

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F

A comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills, including attitudes and values, and session skills, including energizing and problem solving, are all dealt with at length.

Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the ‘bigger picture’, leading to greater alignment with organisational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.

The Flexible Workplace Pocketbook explores the different options for flexible working, looks at how to introduce flexibility across the organisation, how to encourage 'flexible behaviour' and how to measure its success.

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G

There are no index entries for letter G.

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H

Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

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I

Contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability for particular areas of training.

Contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability for particular areas of training.

Demonstrates how management forces can improve operating procedures and reduce costs by increasing efficiency and eliminating waste. It challenges the four areas of operations: the design, the plan, the controls and the way improvements are made.

Examines the essential areas of effective use of assets (asset turn) and cost-efficiency (return to sales). It includes detailed sections on capital expenditure appraisal, how to evaluate make/buy decisions, and how to use a profit-cost-volume model.

Advice on introducing an induction programme at all levels, one that increases motivation and productivity and creates a strong sense of belonging.

Influencing skills are at the heart of all successful communication. This book examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision.

This pocketbook covers the skills necessary for good interviewing. It contains advice on how to conduct a range of interviews, including recruitment, appraisal, counselling, fact-finding and disciplinary.

Describes all the essentials of good training practice and puts these within the context of the world of information technology. The emphasis is on giving the reader reliable, practical advice that can be put to good use immediately and with minimum time and effort.

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J

There are no index entries for letter J.

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K

Practical advice on how to develop and keep important customers. It covers all the necessary skills, from original presentation and negotiation techniques, to account action plans and developing relationships.

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L

Written for leaders at all levels - strategic, organisational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives.

Explaining how individuals can harness their brain power so as not to hinder the learning process, this pocketbook explains each of the four stages of learning: reasoning, planning, committing and reflecting. To complete the picture, it details the various memory techniques that can be used and demonstrates how to overcome memory blocks.

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M

Models that explain what happened, that predict what will happen and that reveal how to get results are described in The Management Models Pocketbook – a practical resource for trainers, coaches and facilitators, and a ready-reference for managers.

Aimed at team leaders, supervisors and people managers of all levels, this pocket-sized book outlines five important areas of management known collectively as POLCA: planning, organization, leadership, control and achievement.

A practical insight into the complete process of planning, designing and managing an assessment centre.

Explains the link between budgeting and understanding internal product costs and how they support each other. It covers the difference between revenue and capital budgets, the do’s and don'ts of good practice, and the importance and best methods of product costing.

This text stresses the importance of proper cash management (by all managers) and how this impacts on the running of the business. Reconciling profit to cash, improving cashflow and managing working capital are central issues.

The book uses a 5-stage model to describe how to create and nurture a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service.

A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using the techniques described.

The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer.

How to get the best from your working relationship with your boss and other senior people is the subject of this book. It looks at what makes a good boss and what drives the relationship and offers advice on how to build a partnership that is constructive, trusting and mutually beneficial.

How to get the best from your working relationship with your boss and other senior people is the subject of this book. It looks at what makes a good boss and what drives the relationship and offers advice on how to build a partnership that is constructive, trusting and mutually beneficial.

All the fundamentals of marketing are covered, from market research and developing a marketing strategy to planning and implementing marketing campaigns.

Reveals all the do's and don't's needed to make meetings successful. Covers advance preparation, chairing, controlling discussions, effective participation and use of minutes.

In this pocketbook Vicki Culpin looks at the structure of memory, distinguishing between sensory memory and short- and long-term memory. She describes the causes of poor memory (e.g. tiredness, cognitive overload and poor concentration) and the key principles for improving it (attention, effort, motivation and meaning).

The Mentoring Pocketbook - now in its second edition and significantly extended - shows how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring.

Examines different theories of motivation, drawing out key points and offering management tips for each one. It providers pointers on the best theories to use in particular situations and looks at what individual personalities are likely to find motivational.

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N

A comprehensive guide to the negotiation process. It covers fundamental aspects of negotiation, preparation, essential techniques, managing the process and interpersonal behaviour.

Details four basic steps that lead to effective networking relationships: learning, investing, nurturing and keeping, the so-called LINK.

The NLP Pocketbook looks at the key principles of NLP and how it can make a difference to you.

Explains how managers can create an environment in which innovation thrives. It identifies the numerous barriers to innovation, organisational and self-imposed by individuals, and describes how through positive intervention these blocks can be cast aside.

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O

A collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings.

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P

Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.

Enhancing the performance of individuals and teams is a major contributor to bottom-line results. It demands the use of a range of skills and techniques in the areas of leadership, delegation, coaching, performance review, communication, performance measurement, objective-setting, motivation, empowerment, teamworking and more. This book addresses each in turn.

Lots of ideas and encouragement for those who are intending to start (or to continue) on a path of self-development.

How to release your potential and put new opportunities within reach.

This book is packed full of tips and techniques for planning, structuring and delivering a polished presentation.

This work examines methods of managing people and their problems. Problem areas include: the poor performer, difficult individuals, a reluctant team player, the persistent late-comer and the unsupportive boss.

Details a set of tools and structures with which to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions.

Aimed at the non-specialist reader, this book explains the process of test selection and demonstrates, with the aid of case studies, how some of the more popular tests can be applied to achieve workplace solutions. In better understanding the unique characteristics of its individuals, organisations are equipped to undertake a range of actions, including building effective teams, implementing change and identifying future leaders.

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Q

There are no index entries for letter Q.

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R

Explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment.

This book covers a broad spectrum from job evaluation systems and how they help staff to understand different job benchmarks, to a range of financial incentive schemes and other benefits which are important to employees - helping you to build loyalty, motivation and productivity.

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S

The author explains self-managed development and the reasons for its uptake by many organizations as they incorporate it into their human resource and training departments. She provides tools, tips and techniques to take advantage of its benefits.

The army of people who move up into management positions for the first time grows daily. How prepared are they for those first few weeks. This book aims to help new managers. It looks at the challenge facing modern managers and at the skills they will require.

Introduces strategy in clear and concise terms. It sets out the basics, explaining the language of strategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy, and the strategic tools that will be needed along the way.

Managing stress at work benefits both the individual and the organization. This book contains practical advice on way of managing stress, and how to help others.

Tips and techniques to give readers confidence when preparing for interviews.

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T

Advice to help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome.

Featuring activities that are grouped according to their suitability for different stages of team development, this title also includes activities that address specific team issues. To help readers identify which activities they need to draw on, it contains a questionnaire that identifies at what stage their own team has reached.

How to find, keep and get the best from the people who can make an enterprise thrive is the subject of this pocketbook. Includes checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made.

Focuses on how to maximise team performance. It looks at the differences between groups and teams and between teambuilding and teamworking, and at the types of problems preventing teams from being effective. It also offers practical advice for countering such difficulties.

Packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.

An examination of the many different ways of thinking - creative, analytical, bottom-line, magical and lateral. Containing exercises and examples, the book aims to improve mental flexibility.

Effective use of time is not just about making better use of one's diary. This pocketbook examines time management techniques, including objective setting, decision making, problem solving, managing relationships, effective communications and handling paperwork.

The author defines a specific measurable standard for each aspect of the training function. The book is divided into three sections: creating/adapting training programmes; preparing them; and animating (delivering) them. It is for use by trainers and also by their bosses as a performance appraisal aid.

This title takes a practical approach to all aspects of structuring and delivering a training course or seminar. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group activities.

How successful is your training? What impact has it made? The Training Evaluation Pocketbook explains - succinctly, visually and with abundant informative examples - how to measure your training results.

Practical advice to ensure that your people development solutions are tied to your organisation’s strategic plans and objectives. A popular title in the Management Pocketbooks Series.

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U

There are no index entries for letter U.

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V

Looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at the cultural issues that may arise and at the process of developing trust and building a productive and cohesive unit.

Explains how to develop a confident, authoritative and vital voice in a range of speaking situations.

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W

How to improve your political astuteness and create a positive work environment in which everybody pulls together.

The book describes how to create, build and sustain relationships. It identifies the key features that make a relationship work (eg openness and honesty, empathy, respect and trust) and those that don’t (eg jealousy, arrogance, conflict of interest and misunderstanding).

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X

There are no index entries for letter X.

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Y

There are no index entries for letter Y.

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Z

There are no index entries for letter Z.

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Other

Shows how feedback can be used for personal development, self-awareness, identification of talent and how in flatter organisational structures it will help management obtain a richer picture of team members.

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