Activity 4

Intervention Development

This activity involved the development and optimisation of an intervention which could support people with long term health conditions and could be offered by NHS Direct based on the findings of Activities 12 and 3

The intervention development process included:

This activity was co-ordinated by researchers at the University of Bristol.  Staff from NHS Direct were instrumental in the development of the computer software, internet information and training packages.

The final intervention was called ‘The Healthlines Service’.