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20 March: Applied Behavioual Science Group meet up - Guy Fielding

10 March 2014

Come along to the next Applied Behavioural Science Group meet up will featuring Guy Fielding as the guest speaker. Guy has spent a career helping companies improve customer experience by  applying theories from psychology and behavioural science. He will be reflecting on the psychology of voice communication - based on his work in academia and for companies such as National Rail Enquiries, AON, Sky, Argos, and major banks and utilities – and the helpful and sometimes unhelpful tools that academic psychology can give the communication consultant faced with an organisation’s struggle to communicate with its customers.

Speaker: Guy Fielding

When: 20 March 2014, 6.30-7.30pm

Where: Brunel Room, The Hawthorns, Woodland Road

Come along to the next Applied Behavioural Science Group meet up featuring Guy Fielding as the guest speaker. Guy has spent a career helping companies improve customer experience by  applying theories from psychology and behavioural science. He will be reflecting on the psychology of voice communication - based on his work in academia and for companies such as National Rail Enquiries, AON, Sky, Argos, and major banks and utilities – and the helpful and sometimes unhelpful tools that academic psychology can give the communication consultant faced with an organisation’s struggle to communicate with its customers.

The Applied Behavioural Science Group is created for people who want to find out. It provides a forum to discuss the challenges and opportunities involved in applying ideas and concepts from the behavioural sciences. We will also host speakers sharing their own experiences of using behavioural insights in areas such as marketing, customer experience and product design. Sessions are comprised of a 20 minute presentation, with 40 minutes to discuss and connect with other likeminded individuals. For more information about the group and their regular meet up programme, please see http://www.meetup.com/behavioural/