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Professor Elaine Kempson

Professor Elaine Kempson

Professor Elaine Kempson
B.Sc.(Sus.), Dip.Lib.(Wales)

Emeritus Professor

Office 3.3N
University Road,
Clifton, Bristol BS8 1SS
(See a map)

+44 (0) 117 954 6856


Elaine Kempson is an internationally known and respected authority on consumer financial issues, with over 30 years' experience of conducting research and contributing to policy development on various aspects of personal financial services, including banking, saving and investment, insurance, credit and mortgages and pensions. Although much of her work looks at the consumer perspective, she has also undertaken research into financial services provision and advice services for consumers. She is particularly known for her research into financial inclusion, over-indebtedness and financial capability (including the provision of financial education).  She is currently working half time as a consultant to the World Bank Russian Trust Fund on financial literacy and education.

Elaine was appointed as the first independent reviewer of the UK Banking Codes in 2002 and was reappointed to review the Codes again in 2004. She was also appointed, with Sharon Collard, to undertake the first independent assessment of the Financial Ombudsman Service.

Elaine has been a member of the Social Security Advisory Committee since 2003 and is an adviser on consumer protection to the Central Bank of Ireland. Formerly, she was a member of the HM Treasury Financial Inclusion Taskforce, European Expert Group on Financial Education, the BERR Advisory Group on Over-indebtedness, and the Morris Commission on the actuarial profession as well as an adviser to the Thoresen Inquiry on generic financial advice.

She is a non-executive director of the Financial Ombudsman Service board and, previously, was a non-executive director of both the Banking Code Standards Board and of the Department for Work and Pensions, Pensions Client Board.

In 2007 Elaine was awarded a CBE for services to the Financial Services Industry.



School of Geographical Sciences

Recent publications

View complete publications list in the University of Bristol publications system

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