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Unit information: Operations Management in 2021/22

Unit name Operations Management
Unit code MGRCM2017
Credit points 15
Level of study M/7
Teaching block(s) Teaching Block 2 (weeks 13 - 24)
Unit director Mr. Tanveer
Open unit status Not open




School/department School of Management
Faculty Faculty of Social Sciences and Law

Description including Unit Aims

The unit aims to provide students with knowledge and understanding of: the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to financial services; the problems and issues confronting operations managers, and introduces conceptual models, and analytical techniques that are broadly applicable in confronting such problems; the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce and Process Analysis; tools and techniques to effectively manage operations.


The aim on this course is to introduce the subject and develop an awareness of the principal operational issues that arise in all organisations, and to show how effective management of operations makes a major contribution to the success of the organisation. This involves developing a critical understanding of operational process in both service and manufacturing organizations and a good understanding of how these are underpinned by OR and OM theory.

Intended Learning Outcomes

On completion of this module students should be able to:

  • demonstrate a critical appreciation of the nature and practice of OM;
  • identify the key issues and concerns of OM as well as considering the challenges presented by new and upcoming developments;
  • apply various analytical techniques for the solution of OM problems;
  • demonstrate an awareness of the contribution of OM to determining and achieving corporate/business strategy;

Develop transferable skills as a result of practical exercises and team activities.

Teaching Information

Teaching will be delivered through a combination of synchronous and asynchronous sessions including lectures, tutorials, drop-in sessions, discussion boards and other online learning opportunities.

Assessment Information

MCQ: 20% (in week 5) and coursework Report 80% 2000-2500 WORDS (End of TB)


If this unit has a Resource List, you will normally find a link to it in the Blackboard area for the unit. Sometimes there will be a separate link for each weekly topic.

If you are unable to access a list through Blackboard, you can also find it via the Resource Lists homepage. Search for the list by the unit name or code (e.g. MGRCM2017).

How much time the unit requires
Each credit equates to 10 hours of total student input. For example a 20 credit unit will take you 200 hours of study to complete. Your total learning time is made up of contact time, directed learning tasks, independent learning and assessment activity.

See the Faculty workload statement relating to this unit for more information.

The Board of Examiners will consider all cases where students have failed or not completed the assessments required for credit. The Board considers each student's outcomes across all the units which contribute to each year's programme of study. If you have self-certificated your absence from an assessment, you will normally be required to complete it the next time it runs (this is usually in the next assessment period).
The Board of Examiners will take into account any extenuating circumstances and operates within the Regulations and Code of Practice for Taught Programmes.