Self-isolation guidance for students
If you need to self-isolate, we will support you every step of the way. Find out what you need to do and how we can help. We have compiled the following advice and will update this in line with national and local guidance.
- When to self-isolate
- How to self-isolate
- University residences: supplies, practical help and medication
- Private-rented accommodation: supplies, practical help and medication
- Testing and medical support
- Wellbeing support
- Where to get help and staying connected
- Teaching, learning and academic support
- How a household should isolate
- When you come out of self-isolation
When to self-isolate
- If you have symptoms of coronavirus.
- You have tested positive for coronavirus.
- You live with someone who has symptoms or has tested positive.
- You're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app.
- If you have travelled to the UK from a country not on the list of exempt countries.
How to self-isolate
We will inform your school and your Residential Life Team (if you live in university residences) to make sure you get any support you need.
- If you live in University accommodation
Residential Life will inform all members of your living circle. You should inform any close contacts outside of your living circle.
- If you live in private accommodation
You need to tell your flatmates and close contacts.
How long you need to self-isolate for
Please follow NHS guidance for self-isolation.
Public Health England and your Residential Life team will advise you how long you need to self-isolate for based on your circumstances.
Find out how a household should isolate when a member shows symptoms of coronavirus.
You must follow the advice you are given.
Leaving your flat
Please follow the government guidelines which ask you to stay in your accommodation if you are self-isolating.
If you are self-isolating you should not leave your flat unless:
- it is for a medical emergency
- in the event of a fire alarm
If the fire alarm sounds:
- Put on your face covering if you can
- Leave your flat and follow emergency evacuation instructions
- Gather in your living circle
- Do not mix with other groups
Who can come into your flat while you are self-isolating
During this time you may only socialise with students in your Living Circle. If you live in a Studio, you can find who your living circle is by logging on to BlackBoard.
Going home to self-isolate
We understand that you may want to return but this is against both Public Health England and Government guidelines. It could put others, including your family, at risk.
We will support you at all times. It is important to follow self-isolation requirements in line with both the law and our acceptable behaviour policy.
Protect your flatmates
If you are at higher risk of getting coronavirus
University residences: supplies and practical help
Supplies and practical help
We will make sure you receive all available support to help you during this period.
Let us know you need food delivered
If you complete a coronavirus self-reporting form
If you have completed a form, you will receive a food box. Use the accommodation portal to tell us if you have any specific dietary requirements.
If you have not completed a coronavirus self-reporting form but your accommodation is required to self-isolate
Request your food box (self-catered accommodation) or delivered meals (catered accommodation) using the accommodation portal. Include any specific dietary requirements.
You must wear a face mask when you receive food deliveries.
If you live in catered accommodation
We will deliver meals to the kitchen or corridor of your flat each day while you self-isolate. Each day this will be a mix of hot and ambient meals. You can find the food delivery schedule on our catered residences page.
If you live in self-catered accommodation
We will supply you with an emergency food box within 24 hours of registering your self-isolation. Your box should last you 7 days.
We offer meat or vegan boxes. There are no fresh foods included in the boxes as they are designed to be topped up with your own online food orders.
See details of what food boxes typically contain.
Get in touch with us at email@example.com if you have any questions or queries about food supplies.
Online food deliveries
You can get food delivered to you from a range of supermarkets and food delivery services. Find out how to order groceries and food online.
Deliveries of essential supplies and sanitary products
Our campus team will provide you with cleaning materials as well as hand soap and toilet roll as necessary.
If you need sanitary products email the Residences Facilities Mailbox firstname.lastname@example.org.
Mail and parcels
Where possible we are arranging post deliveries. Check with your residence for more information.
Please do not use on-site laundry facilities.
A laundry collection and return service is available if you are in self-isolation.
- All clothes to be laundered should be bagged in the plastic laundry bag which will be provided. (Laundry bag measure 60cm x 40cm). It must be securely tied closed. Laundry bags will not be collected unless they securely tied.
- All items in the bag must have the pockets emptied before being put in the bag.
- All items in each bag will be put into the same wash. Sort items into dark and light clothing and put into separate bags to make sure they are washed separately. The supplier will not do this before washing.
- All items will be tumble dried. Please only include the items you are happy to have tumble dried.
- Complete a laundry-form (PDF, 103kB) and put it inside the bag. Make sure you complete your name, room number and residence so your laundry can be delivered to you.
- Persil Non-bio washing powder and Comfort pure fabric softener are used. If you have allergies to these chemicals tell us on your laundry form.
- Collections/deliveries will be confirmed at the time of your confirmation email
- The supplier will adhere to the wearing of face coverings and the use of PPE while collecting laundry and during the processing of all laundry.
- The cost of this service is £4.40 per laundry bag.
- Your laundry will be delivered within 72 hours.
Request laundry service
Email email@example.com, stating your name, student number, Hall of residence and Room number.
Please can you put your rubbish in double bags and tie securely. Leave it in your flat for 72 hours.
After this time, put it outside your door making sure it does not create an obstruction.
It will be collected from there.
Communal and shared spaces
It is not always easy to separate from others within your accommodation.
When using shared areas keep your time in that area to a minimum. Where possible, try not to use communal areas at the same time.
Wear your face masks in all communal and social settings and maintain social distancing.
It may be helpful to set up a group chat when you arrive so you can plan a rota of who is using the communal spaces and when.
It is important to keep your communal and shared spaces clean and hygienic. Clean and sanitise any facilities you use after you have finished.
Please use the cleaning materials we supply to ensure you keep these areas safe to protect your flatmates.
- Follow the government's Stay at home: guidance for households with possible or confirmed coronavirus (COVID-19) infection
- and the NHS guidance on How to avoid spreading coronavirus to the people you live with
Help with maintenance issues
If you have a maintenance issue with your accommodation, report it following the normal procedure. Details of how to report a maintenance issue are in your Village Residence Guide.
Use of outside spaces
Unfortunately, you will need to stay in your accommodation throughout your self-isolation period.
We will inform your school to make sure you get any support you need.
Food and sanitary products
We recommend setting up online delivery from local supermarkets for both food and feminine hygiene products.
If you are struggling to get deliveries arranged or have any other support needs, contact the Information Point:
Online food deliveries
You can get food delivered to you from a range of supermarkets and food delivery services. Find out how to order groceries and food online.
Medication: If you are registered at the Students' Health Service
Find out how to get your medication.
Get your medication delivered
If medication is urgent:
- Cotham Pharmacy and Kingsdown Pharmacy offer a delivery service which costs £3.
- Tell Students' Health Service that you want your prescription sent to one of these pharmacies.
- You need to contact the pharmacy to request a delivery.
If medication is not urgent:
- We suggest you change your normal pharmacy to an online service such as Pharmacy2U.
- Tell Students' Health Service that you want to nominate them as your chosen pharmacy when you order your prescription.
- The company will provide free delivery.
When you will get your medication
If the prescription gets to the pharmacy:
- before 10 am, delivered the same day
- after 10 am, delivered the next day.
Medication: If you are registered at another surgery
Contact your surgery who can advise which pharmacies may be able to deliver your medication.
Testing and medical support
Book a coronavirus test
Local testing site
Our local testing site is the Victoria Rooms. If you are unable to book a slots, keep trying as new slots are made available throughout the day.
Wear a face-covering and maintain social distancing when you go for your test.
If you do not feel well enough to attend the walk-through test you can order a home coronavirus test.
Post a coronavirus test
If you have chosen a home coronavirus test you will need to post this. Make sure you post your test in one of the priority post boxes.
When you get your test result
When you get your test result tell us using the self-reporting coronavirus form.
If you need to see a doctor
Make sure you have registered with your local doctor.
If you have another health worry, telephone your doctor and book a telephone consultation. Contact the Students' Health Service.
Get medications delivered
We know that isolating can have a big impact on your mental health. It can feel lonely and boring, so do keep in touch with friends and family by phone and video chat.
If you just need to chat to somebody, try Togetherall. Togetherall is a digital support service to help you deal with everything from everyday stresses to major life events.
We have a range of free wellbeing services and support, and online resources available to all undergraduate, postgraduate taught and postgraduate research students.
We have a team of staff available to provide wellbeing support 24 hours a day, 7 days a week. Complete the Request Support form if you would like to speak to a member of the team.
Look after your physical health
Download our sport app and join our streamed classes or get advice on how to keep physically active.
Where to get help and staying connected
If you are struggling in self-isolation here are some ways you can ask for the help you need and stay connected.
The student community
During the lockdown our student networks and groups were fantastic at looking out for each other and providing practical support for students who needed it.
- Find out more about our Students' Union Networks. You may be able to connect with other students with similar interests/identity and support each other.
- Talk to the Students' Union Clubs and Societies that you are a part of and find out if they have ways of supporting their members through these times.
- The Student to Student Bristol Covid Relief Scheme is a student group which provides essential items to University of Bristol students in lockdown.
The local community
Bristol has many local mutual-aid groups covering many areas where students live. Local residents can offer advice on local services.
Many groups run a volunteering scheme where you can ask for help and be matched with a local volunteer.
Find out more on their Facebook pages:
Bristol City Council
If you, a family member or a neighbour are self-isolating, or feeling isolated, and need help getting food or medicine or doing other essential tasks:
- complete the Bristol City Council enquiries form
- Call 0800 694 0184 (Monday to Friday, 8.30am to 5pm), translation service available
- Deaf BSL users can contact the phoneline through a BSL Interpreter using SignVideo
Connect with social media networks
If you are in university accommodation join your residences Facebook group. This can provide help and advice from fellow students. You may also be able to ask students who aren't self-isolating if they can help you with practical tasks such as collecting food.
Find your residences Facebook group.
Join in with our community activities and events
Join in with one of our online or in-person events and activities. Connect with fellow students and build your Bristol community.
Teaching, learning and academic support
How you will receive teaching if you have to self-isolate
We've designed our blended learning offer to be flexible and enable you study in a way that suits you.
- Complete the self-reporting form to tell us you're not well or have to self-isolate
- We will inform your school
Studying while you are self-isolating
If you are self-isolating, you can continue your studies online. We will not automatically assume you need more support for your studies.
Contact your school if you have any questions, are unwell or are finding it difficult to study.
If you feel self-isolation is having a significant impact on your ability to study or complete assessments you can:
- Request an extension to the submission deadline for your coursework. Contact your school for the form.
- Tell us if you are going to miss an online or an in-person timed assessment:
- Contact your school before the start of the assessment.
- Submit an extenuating circumstances (ECs) form. Contact your school for the form.
- Self-certify any absence from teaching, if engagement with teaching is a requirement of your programme. Contact your school for the form.
- Tell us if you cannot engage with your studies for a continued period across the year. Submit an extenuating circumstances (ECs) form. Contact your school for the form.
You do not need to provide evidence of being required to self-isolate, but it is important that you explain the impact self-isolation has had on your studies and/or assessment on the relevant form.
Understanding how you have been affected will help your school decide whether mitigation is appropriate, or if other support can be provided.
Academic and study support
If you are well enough, you can access a range of academic and study support while you are self-isolating.
How a household should isolate when a member shows symptoms of coronavirus
- If you live in a household with anyone who tests positive or shows symptoms are told to self-isolate for 10 days.
- If the symptomatic person in your household then tests negative and no other member of your living circle are symptomatic or positive, self-isolation will end at this point. The negative member of your household should then update their status through the self reporting form so that we can notify the household to stop isolating
- If you have symptoms, isolate for at least 10 days from when symptoms start.
- If you don’t have symptoms but have tested positive, isolate for at least 10 days from day test was taken. If you develop symptoms during this isolation period, restart the 10 day isolation from the day you develop symptoms.
- If you live with others, all household members (not the original positive case) must stay in their accommodation and isolate for 10 days. The 10 day period starts from the day the first person became ill or if no symptoms, from the day they had their test.
- If anyone else in the household starts displaying symptoms they must get a test and self-isolate for 10 days from when symptoms appear, regardless of what day they are on in the original 10 day isolation.
- If you continue to feel unwell or show symptoms beyond your period of isolation you should continue to isolate. What to do if your coronavirus symptoms get worse.
When you come out of self-isolation
Keep yourself and others safe by following this safety advice:
- If you are in university accommodation, only socialise with students in your Living Circle. You can find who your living circle is by logging into BlackBoard.
- Wear a face covering when on campus and in the common spaces of your hall such as common rooms, hallways and bathrooms.
- Maintain social distancing wherever possible.
- Practice good hygiene and wash your hands regularly.
- When you go out in the city, follow government guidance.
- If you live in catered accommodation, you can collect catered meals from your Hall dining room.
- If you live in self-catered accommodation, you will need to purchase your own food.