IT support and online resources

New students

University account

An account will be set up for you after you have registered online. We will give you a username and password so you can access University online systems and services.

Bringing your own computer

We provide over 2,000 computers for you to use across the campus. They are often in demand and we recommend you bring your own device if you can. Before buying a device consider if you need specialist software, a specific operating system, or a powerful processor. We have computer rooms equipped with the type of machines or software needed, but they can get busy.
More information about purchasing a computer.

Email

We send many communications to your University email address. You need to check your email often (daily in term time). You can access your email using MyBristol or Outlook.

Your email address uses your user ID, eg ab12345@bristol.ac.uk and you cannot change this. You can create a user-friendly email address for others to contact you on while you are a student.

Wireless access and eduroam

If you have a laptop or other mobile device, use the eduroam wifi service to connect to the internet. Eduroam is available across the University, including in University residences.

More information about how to get connected to wireless.

Internet access in University accommodation - ResNet

ResNet provides free, fast and convenient internet access directly to your room in University accommodation.

ResNet is available in most University residences.

University portal - MyBristol

Use MyBristol as your point of access for information, services and resources, including:

  • University remote desktop
  • Blackboard, the University online learning environment
  • your timetable
  • your recent email
  • course details and tutor announcements
  • library services and your library account and personal identification number (PIN)
  • your personal details
  • exam information.

Find a study space and computer

There are over 2,000 computers and many study spaces available to use across the campus. All you need is your UoB username and password. 

Find a study space and computer

Printing and photocopying

Many study spaces have printers or photocopiers you can use.

Find out more information about student printing.

Important

Do not buy print credits before you have registered. They will not be added to your account and you will lose money. We do not give refunds for unused print credit.

Blackboard

Blackboard is our online learning environment to support and enhance your learning. Your tutor may use it for:

  • course notes
  • presentations
  • reading lists
  • assignment details
  • other study resources.

Blackboard provides a range of tools for online communication, collaboration and assessment. You can also see and download information and templates for Personal Development Planning (PDP) as well as tools for study skills training. 

You can access Blackboard directly or through MyBristol.

Get help with using Blackboard. Find more information about how Blackboard is used and supported.

Lecture recordings - Re/Play

Re/Play is our lecture recording system.

It captures audio and slide content of formal lectures. Staff can include extra material to enhance online learning materials.

Re/Play can:

  • help you to engage more during lectures;
  • help you to review lectures to improve your understanding of complex concepts;
  • provide an extra revision tool.

We do not record all classes. Your lecturers can tell you which of your classes are recorded. Lectures recorded using Re/Play will be available to you via the related Blackboard course.

More information about Re/Play.

File storage - Microsoft OneDrive for Business

Microsoft OneDrive for Business provides large cloud storage for you to upload and store files. You can access these files from anywhere.

Access OneDrive from your Microsoft Office 365 portal.

Find out more about Microsoft Office 365.

Software

You have access to a range of software through open access computers in libraries and study spaces as well as through the Remote Desktop.

A range of free and reduced cost software is available, including Microsoft Office.

More information about software.

Access online resources away from the campus

Many resources are available to use both on site and outside of the campus. You can access many resources using the Student Remote Desktop. The Student Remote Desktop works in exactly the same way as if you were using a computer on campus.

For general advice read the Access electronic resources and home computer users information.

Help and support

Support is available from staff on the IT Service Desk and you can use the free Laptop and Mobile Clinic.

Contacts

Forgotten password

If you forget your passwod for your University login, use the self-service tool to reset your password.

Stay safe online

Please beware of phishing emails claiming to come from the official student finance bodies and asking for account details. Genuine loan companies will never email you directly to ask for personal information. If you receive a suspicious email, don’t follow any enclosed links or disclose any security details, but report it to the IT Service Desk service-desk@bristol.ac.uk.

Only ever log into your account through the relevant official website.

Find out more about staying safe online.

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