Pure support

Who to contact if you need help
TeamContact
Pure support
Using Pure and EBR
pure-support@bristol.ac.uk
0117 42 83064 (internal 83064)
Research Excellence Framework (REF)
REF general enquiries, using the Pure REF module
ref-help@bristol.ac.uk
Research Support Librarians
Open Access and compliance, publishing
lib-research-support@bristol.ac.uk
Open Access team
Fw acceptance letters, manuscripts, Pure metadata
oa-audit@bristol.ac.uk
0117 42 83391 (internal 83391)
Open Access team
APCs, finance, invoices, request-a-copy
open-access@bristol.ac.uk
0117 42 83391 (internal 83391)
Researchfish
Researchfish submission, publications upload from Pure
research-outcomes@bristol.ac.uk

Get further Pure support

Pure training sessions

Formal training is for research administrators/managers and staff with similar roles. Sessions will provide an overview of Pure and EBR, demonstrate common tasks and signpost to further online support materials.

Pure drop-ins

The team also run Pure drop-ins where PGRs, academic staff and research administrators can come along for one to one help. Further dates will be announced soon.

Service news

Find out about Pure upgrades, scheduled interruptions and occasional issues:

Pure drop-ins
(for all Pure users)