Pure support

Who to contact if you need help
TeamContact
Pure support
Using Pure and EBR
pure-support@bristol.ac.uk
0117 42 83064 (internal 83064)
Research Excellence Framework (REF)
REF general enquiries, using the Pure REF module
ref-help@bristol.ac.uk
Research Support Librarians
Open Access and compliance, publishing
lib-research-support@bristol.ac.uk
Open Access team
Fw acceptance letters, manuscripts, Pure metadata
oa-audit@bristol.ac.uk
0117 42 83391 (internal 83391)
Open Access team
APCs, finance, invoices, request-a-copy
open-access@bristol.ac.uk
0117 42 83391 (internal 83391)
Researchfish
Researchfish submission, publications upload from Pure
research-outcomes@bristol.ac.uk

Get further Pure support

Pure training sessions

Formal training is for research administrators/managers and staff with similar roles. Sessions will provide an overview of Pure and EBR, demonstrate common tasks and signpost to further online support materials.

To book in on one of these training sessions, please visit the Develop page (please note, the link only works if you are already logged in to Develop. Otherwise please search for "Pure An Introduction" in the catalogue). 

We have recreated some of the core content of our training sessions in the following videos (opens in Microsoft Stream):

Background to Pure at the University of Bristol

Pure Profiles and Access

Searching and Exporting in Pure

Linking work in Pure

Pure drop-ins

The team also run Pure drop-ins where PGRs, academic staff and research administrators can come along for one to one help. 

The drop-ins usually include a Pure representative along with other team members from RED or the Library. If there's a particular team within RED or the Library you would like to talk to (for example, REF or Open Access), please check with us in advance which teams are likely to be taking part in the drop-in on the day you're interested in. The drop-in is informal; no need to book. 

Service news

Find out about Pure upgrades, scheduled interruptions and occasional issues:

Pure training
(for research admins)

"Pure - An Introduction" training 2020-2021 is available to book (this links you to the Develop pages):

Monday 14 December, 14:00-15:30

Thursday 11 Feb, 10:00-11:30

Tuesday 20 April, 14:00-15:30

Wednesday 16 June, 10:00-11:30

The training is aimed at Professional Services staff who work with research academics and are either new to Pure, or would like a refresher! No prior knowledge assumed. 

Pure drop-ins 2020/2021
(for all Pure users)

Further drop-ins to be confirmed. If you'd like any 1:1 support in the meantime, please contact us on pure-support@bristol.ac.uk