Pure support

Who to contact if you need help
TeamContact
Pure support
Using Pure and EBR
pure-support@bristol.ac.uk
0117 42 83064 (internal 83064)
Research Excellence Framework (REF)
REF general enquiries, using the Pure REF module
ref-help@bristol.ac.uk
Research Support Librarians
Open Access and compliance, publishing
lib-research-support@bristol.ac.uk
Open Access team
Fw acceptance letters, manuscripts, Pure metadata
oa-audit@bristol.ac.uk
0117 42 83391 (internal 83391)
Open Access team
APCs, finance, invoices, request-a-copy
open-access@bristol.ac.uk
0117 42 83391 (internal 83391)
Researchfish
Researchfish submission, publications upload from Pure
research-outcomes@bristol.ac.uk

Get further Pure support

Pure training sessions

Formal training is for research administrators/managers and staff with similar roles. Sessions will provide an overview of Pure and EBR, demonstrate common tasks and signpost to further online support materials.

2021-2022 sessions are now available in Develop. To book in on one of these training sessions, please visit the Develop homepage and search for "Pure An Introduction" in the catalogue. 

We have recreated some of the core content of our training sessions in the following videos (opens in Microsoft Stream):

Background to Pure at the University of Bristol

Pure Profiles and Access

Searching and Exporting in Pure

Linking work in Pure

Pure drop-ins

The team also run Pure drop-ins where PGRs, academic staff and research administrators can come along for one to one help. 

Check our Bookings Page for online drop-ins. 

Service news

Find out about Pure upgrades, scheduled interruptions and occasional issues:

Pure training
(for research admins)

The following dates for 2021-2022 are available to book in Develop:

Tuesday 5 October, 10am

Monday 6 December, 2pm

Wednesday 9 February, 10am

Thursday 14 April, 2pm

Tuesday 21 June, 2pm

If these dates are not convenient, we have recreated some of the core content in the videos on this page. 

The training is aimed at Professional Services staff who work with research academics and are either new to Pure, or would like a refresher! No prior knowledge assumed. 

Pure drop-ins 2021/2022
(for all Pure users)

Check our Bookings Page for availability.