Pure support

Who to contact if you need help
TeamContact
Pure support
Using Pure and EBR
pure-support@bristol.ac.uk
0117 42 83064 (internal 83064)
Research Excellence Framework (REF)
REF general enquiries, using the Pure REF module
ref-help@bristol.ac.uk
Research Support Librarians
Open Access and compliance, publishing
lib-research-support@bristol.ac.uk
Open Access team
Fw acceptance letters, manuscripts, Pure metadata
oa-audit@bristol.ac.uk
0117 42 83391 (internal 83391)
Open Access team
APCs, finance, invoices, request-a-copy
open-access@bristol.ac.uk
0117 42 83391 (internal 83391)
Researchfish
Researchfish submission, publications upload from Pure
research-outcomes@bristol.ac.uk

Get further Pure support

Pure training sessions

Formal training is for research administrators/managers and staff with similar roles. Sessions will provide an overview of Pure and EBR, demonstrate common tasks and signpost to further online support materials.

To book in on one of these training sessions, please visit the Staff Development page. 

Pure drop-ins

The team also run Pure drop-ins where PGRs, academic staff and research administrators can come along for one to one help. Please see the list of dates, times and locations on this page. There will be further drop-ins announced for 2020 later this year. 

The drop-ins usually include a Pure representative along with other team members from RED or the Library. If there's a particular team within RED or the Library you would like to talk to (for example, REF or Open Access), please check with us in advance which teams are likely to be taking part in the drop-in on the day you're interested in. The drop-in is informal; no need to book. 

Service news

Find out about Pure upgrades, scheduled interruptions and occasional issues:

Pure training
(for research admins)

"Pure - An Introduction" training is now available to book on the following dates (all held in 1.18, 31 Great George St):

  • Tuesday 10 December, 2-4pm
  • Tuesday 7 January, 10-12pm

Pure drop-ins 2019/2020
(for all Pure users)

  • Tuesday 10 September,12-2pm, 1 Priory Road - (Past Event)
  • Friday 4 October, 12-2pm, Merchant Venturers Building (Past Event)
  • Thursday 10 October, 12-2pm, 1 Priory Road (Past Event)
  • Tuesday 5 November, 12-2pm, 1 Priory Road (Past Event)
  • Tuesday 26 November, 12-2pm, Dorothy Hodgkin Building (Cafe) 
  • Tuesday 25 February, 12-2pm, Ground Floor Foyer, 35 Berkeley Square