Printer errors

Canon, or IT Services, will be able to help fix the printer. 

 

Mechanical or electrical problems

Canon help with mechanical or electrical problems including: 

• poor quality printing
• paper jam which you cannot clear
• persistent paper jams
• error message codes on screen
• flashing red light on the device

To report a malfunctioning Canon MFD, call Canon Service: 0800 035 3535

You will need to provide the printer's serial number which can be found on the printer itself.

 

Login problems

IT Services can help with printer login issues. Contact IT Services. 

'Cannot log in' or 'printer offline' message on screen

First switch the device off at the switch on the side, wait 30 seconds and switch on. 

Wait for several minutes and then use your U-card to try and log into the printer again. 

If you see the same error raise a ticket with IT Services.

It may be worth trying again after 24 hours in case the device has reset itself.

In some areas you may have to ask a member of staff to add paper to the printer for you. Check the local rules before you add paper yourself.

 

When you print on the device, your document begins spooling from the server to the printer. If it is a large document or has high-resolution images embedded, it can take several minutes to start printing.