IT bulletin, July 2014

Welcome to the July 2014 edition of the IT bulletin. To ensure you are informed about the next edition join the mailing list You can subscribe by visiting the subscription request page in Sympa.

In this edition:

Top items

Maintenance activity

  • IT Action Plan Updatepan

The Work Plan for Cycle 3: May to August 2014

Update on activity:

Setting the Direction

  • The IT student survey was closed on 31 May with over 1,900 responses. A full report will be available shortly.
  • The 2nd data centre project has produced a request for tender document.
  • An external consultant has been appointed to carry out a review of current filestore.

Developing the Service

  • The PC Lifecycle team is now collecting and destroying hard-disks.
  • A project manager for the Cyber Security Project has been appointed.
  • The CIO is reviewing structure and alignment of all services within IT.
  • Recent new options for self-service include:
    • new self-service incident report form
    • web guidance for Macs revised and published
    • self-service tutorial for configuration of new mobiles
  • Server and service rationalisation is being reviewed.

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  • Elevated User Rights (Admin Rights)

A reminder that in 2013 IT Services introduced a new process for granting Elevated User Rights (EUR) otherwise known as 'admin' rights.

Any member of staff can make a request for EUR via an online form available via:

The form generates a request to the relevant IT zone and creates a record in our Service Desk system.

IT staff will contact the individual to set up their access. We will grant EUR when this clearly supports a user's work and such rights are needed on a frequent and regular basis. 

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  • Microsoft Office 2013 rollout

In August we will be upgrading Microsoft's Office suite to Office 2013 on all managed computers, which includes staff and PGR University computers along with computers in study spaces and open access areas.

Microsoft Office 2013 will be updated in 3 phases:

  • 4 August: Staff centrally managed computers and other teaching spaces
  • 11 August: Lecture Theatres and staff remote desktop
  • 18 August: Open access rooms and student remote desktop 

Further information is available on the IT website

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  • download imageSoftware self service

From the end of July IT Services is launching a new service.  The Software Center [sic] will allow staff and postgraduate researchers to find and install software available to them on their University Windows computers.

For more information see the news item.  

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  • Improving Apple Mac support for staff and students

IT Services is pleased to announce new Apple OS X support web pages aimed at helping Mac users. IT Services has brought together Mac experts from a variety of teams within IT Services with the aim of improving support.

Further work is planned over the summer

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  • Bristol launches Research Data Repository

The University has launched a Research Data Repository offering a means for Bristol’s researchers to share research data openly with the world.

The repository draws together data deposited with national subject repositories over the past 40 years, alongside more recent datasets that have been published to support research publications.

The service is being provided by the Library in collaboration with IT Services and RED and provides an opportunity to showcase Bristol research data and to enable and encourage opportunities for the creation of new collaborative partnerships.

Visit the repository at:

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  • Student IT services – a staff guidestudents around a pc

We thought it might be helpful to staff to outline some of the key IT support information for students. The IT Services’ website has lots of useful information for students and in particular:

At the start of term it may be useful to be familiar with some key resources that students can access:

If you are planning to use computer labs for teaching then please:

  • check with your IT zonal team if you plan to use specialist software to ensure it is installed in those labs and to find out  where else students can use it.

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  • Track the progress of incidents via the Service Deskcurrent incident button image

Following the introduction of new self service forms to raise incidents and requests using the Service Desk system we thought it would be useful to remind staff that the progress of such requests can be viewed via the Service Desk.

By visiting the Current Incidents link in the Service Desk tool or via the link on the IT Services' homepage you can see the notes and progress on specific incidents or requests you have raised.


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Upcoming maintenanceServer maintenance

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News and contacting IT ServicesNewspapers

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