Faculty IT Team

These pages provide information that supplements the main IT Services web site.

For all queries, issues and problems please contact the IT Service Desk or use the SelfService Forms (many of these forms contact the relevant team direct).

You can check the status of an existing request with the Self service tool (UOB only).

Faculty IT Team

Our Office Open Hours are 10:30-12:30 Monday to Friday. During this period we will endeavour to have the offices staffed. Outside this period we will still aim to provide support for urgent queries and issues.

Remote Access

Due to the amount of "restricted" data within FMDY we have set up a "FMDY Secure Remote Desktop" service for use by all staff in the three FMDY Schools. This is more locked down than the standard Staff Remote Desktop and protects you the user, as well as the University, from accidental loss of data and the subsequent events that would unfold, e.g. involvement of the Information Commissioner, fine of up to 0.5m, disciplinary action, and so on.

A good rule of thumb to take is that if trying to access any data or files that are not publicly available then use the FMDY Secure Remote Desktop service.

Transcribing Interviews

It is common for interviews to contain "restricted" data, i.e. data that is not categorised as "public". As such every precaution must be taken to ensure the security of such data, particularly when interviews need to be transcribed. Therefore the University has created some transcription guidance to help you understand what is permitted and what your responsibilities are.

Digital Recorders must have their folders encrypted and their PIN set using Olympus Dictation Management Software as described here
(NB. the ODMS software supplied with digital recorders are licensed for a Single User)

Options for storing 3rd party data

If taking data from NHS Digital, PHE, ONS or similar, see here for advice on storage systems that meet their demands.

Stata Licenses

Relevant to all users of the PHS licensed version of Stata MP.

At times, some users will not be able to open the Stata application, a message such as “the shortcut is unavailable or has been moved” may appear.

This is because it has a 60 concurrent user licence, so the 61st and above simultaneous users can’t access it.

To alleviate this, we check who has had Stata open and inactive for a while, sometimes over a day, and ask them to close Stata. Communications have been sent to the whole school to remind users to close it if it is not being used.

Please remember to close Stata if you are not using it to free up a licence for others to use.

At times we need to apply minor updates to Stata, and emails will be sent to the school beforehand, as we cannot update it without ending all current sessions.