Booking terms and conditions for IT Services courses

Please read the following information before requesting a place on a course. By booking a place on a course you are agreeing to these terms and conditions.

These terms apply to courses run by IT Services. For High Performance Computing (HPC) courses please refer to the Advanced Computing Research Centre. For Technology Enhanced Learning courses please refer to the TEL Team.

Who can book an IT course?

All IT courses are open to members of staff (academic and professional) and most of these courses are also open to research postgraduates (there are no restrictions on when you can book, but you will be told at the time of booking if you are not eligible)

Undergraduates and taught postgraduates should use our online learning resources instead (taught students who need a bit of extra help with Microsoft Office and Google topics may attend self-paced-learning sessions, but you cannot book other courses).

Where to book

Links to all of our courses and learning materials are available from the IT training and learning support page. You can view and book IT and many other courses using the online booking system OnCourse or, alternatively, through STaR if you are a research postgraduate.

All courses are booked on a first-come-first-served basis. Places on courses will be confirmed by email from OnCourse.

Before applying

  • Please read the course description carefully to ensure that the content fits your learning needs.
  • Check that you meet any prerequisites for the course.
  • Read the course information and these booking terms and conditions thoroughly.
  • If appropriate, seek approval from your line manager before booking.

Course costs

There is no charge for most IT courses (if a charge is exceptionally levied then this is to cover our costs and will be made clear in the course description and at the time of booking). In addition, please note our charges for late cancellation and non-attendance below.

If there is a course charge then this will be deducted via journal transfer upon completion of the course. We will send an email to confirm the details.

Cancellations

If you need to cancel your place on a course you must let us know at least three full working days prior to the start time of the course. This will ensure that you are not charged a late cancellation fee.

Course cancellations can be made by logging in to OnCourse. From My Home select My Course Bookings then View the course and click Cancel (if available - note that OnCourse will not let you cancel yourself online during the three days before the course).

You can also submit cancellations by email (to it-training@bristol.ac.uk) or by telephoning the Training Administrator.

Please note: You need to individually cancel every course that you are booked on to during the affected period - do not assume that our administrators will search for potentially affected courses on your behalf.

If you are unable to cancel your place on a course yourself, please ask somebody to cancel your place for you. In order to ensure a fair system, please do not send someone to a course in your place, as there may be others waiting to attend in the event of a cancellation.

Late cancellation and non-attendance

A non-attendance fee will be charged to your School/Division if:

  • Your booking has been confirmed by IT Services but you do not attend the course.
  • You do not (or are unable to) let us know that you cannot attend a course more than three full working days prior to the start time of the course.

The non-attendance fee is 50 and will be deducted via journal transfer upon completion of the course. We will send an email to confirm the details.

Sickness

If you are unable to attend a course due to sickness, please can you or a member of your team notify it-training@bristol.ac.uk as soon as possible on the day of the course, if not before.

Access requirements

We aim to make our learning and development opportunities accessible to all. The IT training rooms have certain equipment, software and accessibility aids installed. Please let us know in advance if you require any other reasonable adjustments to be made to enable your full participation, for example:

  • BSL/SSE interpreters.
  • Course handouts in advance (or you can download these yourself as describe below).
  • Course handouts in alternative formats (Braille, large print, electronically).

Please note that the training room most suited to people who use a wheelchair or who have impaired mobility is TRG, which is on the ground floor of the Computer Centre. Please let us know if you would like us to switch your course to TRG (if possible).

Course handouts

On most courses, printed manuals and files to support the practical work will be issued on the day, but we may need to collect some back at the end of the course. However, all course handouts and files can be downloaded at any time (before or after the course) from our find a learning resource facility. You can easily identify the materials used on a particular course by looking for the course title in resources used on staff and research postgraduate courses. Please note that many of these documents are available only to logged-in members of the University and you should respect copyright restrictions and not pass them on to others.

Get in touch

If you’d to like to book or cancel your place on a course, ask about access requirements, or if you have any other general enquiries, please email:

it-training@bristol.ac.uk

or contact the Training Administrator.