Service Desk (TOPdesk) support

This page is for TOPdesk operators. It contains learning and support materials TOPdesk, plus a few hints and tips.

TOPdesk illustrated tutorials (PDFs)

Access and training

Want to be set up to use TOPdesk as an operator? Email service-desk@bristol.ac.uk explaining what you need.

Need training? Training isn't mandatory, but you can book onto an incident management training session if you like. Can't wait to get started? 1:1 sessions are also available on request.

Alternatively, if you're just using TOPdesk to manage incidents from your users, you should find everything you need in the incident management illustrated tutorial (PDF). You might also want to have a go at our TOPdesk quiz.

Additional TOPdesk help

Specific additional TOPdesk information for IT Services operators is available on the IT Service Management wiki.