Delegated accounts are shared mailboxes, separate email accounts (and addresses) for staff that can be accessed via your Gmail pages. They are normally role- or project- based so that a team can organise and respond to emails jointly; or pass the account onto the next person in the role.
Mailing lists (maintained via our Sympa pages) tend to serve one of three purposes:
Emails to mailing lists are distributed to all members, not to a pooled account.
See information on the most common types of mailing list in use at the University. This page also includes links to instructions on further settings that will need to be done when the list has been approved and created.
The largest size attachment you can send is 5MB, though this can be changed by the list owner.
To view a list of subscribers:
If you cannot see the 'Review members' option, then you have not been given the permissions to view subscribers.
Its probably not a good idea to remove the moderation because then anyone could send to this list. The best thing to do is to create another list and populate the subscribers with those who you want to be able to mail to the original list. We call this kind of list a 'sister list'. Once you have created this new list, you can then go into the original list and set this list up to control access.
Don't forget you'll need to create your new list first before you can set it up to control the main list. If the original list is called something like elgar-music, you could name the sister list something like elgar-music-nimrod.
Once you have created the sister list, do the following:
To complete set up of the sister list:
When an email is sent to a mailing list, Sympa will try and deliver that email to the lists subscribers. For a variety of reasons, this delivery may fail. When this happens, Sympa will increase the "bounce score" associated with each subscriber that failed and send you a warning message to let you know. This notification will contain a link to where you can login to Sympa and view these bounce scores.
Delivery failures can be both temporary and permanent. In the case of a permanent failure, it is likely that the email address of that subscriber has expired and you can no longer contact them on that email address. In these cases, you will see that the bounce score associated with that subscriber is 100. You will need to either remove the subscriber or change their email address. If you believe that the email address should work, please contact the Service Desk for assistance.
In the case of a temporary failure, Sympa will attempt to deliver the message serveral times. As the first try failed, Sympa will give the failing subscriber a bounce score and send you a warning. However, when it retries (usually several seconds later) often the address will work this time and the email will be successfully delivered. In this case, when you login to Sympa, you will see that the bounce score of the subscriber is set to 0. In order to clear the warning and stop further notifications about the problem, you need to click the checkbox to the left of each bounce subscriber and then click "Reset errors for selected users".
See the introductory explanation of the different roles assigned to list users.
The easiest way to use the mailing list is to send commands via email, and emails can contain multiple commands.
To send a single command to Sympa by email you must:
If you are sending more than one command you must: