How to use the VPN client Windows 10

Windows 10: Connecting to the VPN

Alongside your new Windows 10 laptop, increasing numbers of your applications resources are available to you directly online - like OneDrive, SharePoint, E-mail and journals.  You don't need to do anything special when you are not on Campus to connect to and use these resources, other than just joining a WiFi network, such as your home Internet or a coffee shop network etc.  All our traffic is encrypted between the laptop and IT services, so you are secure.

However, If you need to access older departmental filestore or restricted systems you may want to use the in-built Virtual Private Network (VPN) to make the computer behave as though it is back on Campus.

Key Points

  • You will need to provide your username and password the first time that you connect to the VPN.  It will be remembered after this.

  • You'll need to connect to a network to use the VPN (home internet, cafe or public wiFi etc)

  • Once configured the VPN will try to automatically connect when you are not on-site and go to a resource that isn't directly available.  You can also control the VPN connection manually.

  • There is no "Junos Pulse" client in our Windows 10 systems.

  • The VPN connection is not needed when you are on-campus at Bristol.   It will not automatically connect when you are on a Bristol network.

  • The VPN will disconnect after around 15 minutes of idle time.



Click the notifications button in the bottom right corner of your taskbar.

Click the "VPN" button.   If you can't see the "VPN" button you will need to click on the "Expand" link to see all the control tiles.


Click the Bristol-VPN connection.  A "Connect" button will appear; click on this when you want to connect to the Bristol network.



The first time that you use the VPN system you will be prompted for a username and password.  

The box that appears suggests using "e-mail address".  You must use just your username without  (i.e. XXXX not and *not* an email address


Once you've successfully provided these details they will not be asked for again.


To disconnect, go back to the Bristol-VPN connection (step 2) and click the "Disconnect" button.  The VPN will also disconnect if you have not been using the computer for around 15 minutes.


Having problems?

If you find that your VPN is not connecting as you would expect you will need to check :

- are you entering your username and password correctly?   The VPN doesn't want the of your username.


- Try restarting your computer.  You do this from the power menu on the start menu or from the lock (password screen).     This may be especially true if you've only just connected to a new wireless network and have not restarted for some time.


- Try removing the VPN connection that you see in the VPN menu.  This will be automatically reconfigured for you within a few minutes, as long as you have an Internet connection available.




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