Setting up your connection

Setting up your connection

The simplest way to connect is to download and run the connection file.  Some browsers may enable you to "Open" the file for a single use otherwise click "Save" to download and then run the connection. This will store the connection on your PC, creating a shortcut on your desktop. 

Specify your computer

The window where you should enter your computer name

  You will need to enter the full network name (“FQDN”) of the phsyical computer you want to connect to. 

For modern Windows systems this is most often in the format <ITassettag> or for areas with dynamic IP ,  i.e. or

Enter this name in the box next to “Computer”.  You can then click "connect".   If your computer name is correct, you will be prompted for your credentials. 

(Finding Asset Tags: You can find your computer name from the asset tag on the red and white IT Services label which will be attached to your computer)

Entering your Username and Password

The window that asks for credentials

How this will appear depends on which Operating System you use on your personal computer.

  • Windows: Enter your username and password in the format UOB\username, e.g. UOB\ab1234

  • OS X: Enter your username and password in the format username@UOB, e.g. ab1234@UOB

  • On some Apple systems you will see a "Domain" box.  Type UOB or

Your password is the password that you use for systems and email on campus and is case sensitive.

Click to accept and connect

Click "I understand and agree to this policy" and then click OK.  You will then be connected to your University computer and see the Windows desktop as normal. 

Using storage devices

Once you have connected, you will see the desktop of the actual machine you specified– you can use your software, files and applications as normal.

If you want to load and save from a USB drive then just plug this in to your PC. You can find the device in “Computer” on the University desktop and copy / paste files between devices, just as you would on a machine on Campus

Please note: You should not copy any sensitive data to your local computer or memory sticks and should only work on such data directly on a University system or the Staff Desktop Service.  Please refer to the Information security policies.