Langford student laptop and mobile clinic

The laptop and mobile clinic is a free service to help students who are having problems with laptops, tablets or smartphones.

Please come to our Office in the Pearson Building - Opposite the Student Barn.

Mobile devices

Opening Times

Term time only - 1pm to 2pm Tuesdays & Thursdays

Be aware that demand for our help is very high at the start of term and whilst more staff will be available to assist with the Clinic, we still expect queues at times.

Bring your device along to the clinic and we'll try and solve the problem while you wait. You will be seen on a first come, first served basis and will need to stay whilst we are helping you.

We will look at Windows, Mac and Linux laptops; plus smartphones and tablets. We can only help with software and configuration problems, (particularly where you are having difficulty connecting to University wireless, email or other UoB services). We can't solve every problem, but are happy to look and see what we can do. If we don't fix it we can also provide advice on what to do next, information to help you fix the problem yourself or suggestions about who else you can contact.

We can't repair hardware, only software. For example we can't upgrade the memory on your laptop or change the hard drive. However, if you do have a hardware issue we can advise you on what to do next.

Please bring your laptop, tablet or smartphone and its power supply. If you want help copying files from your computer then please bring a large memory stick or USB hard drive. You might also want to bring a book, if it might take us some time to fix!

What other help is available?

For laptops

You can telephone the IT Service Desk. That’s the first call for help, but for more detailed problems where we need to see the device then students can also try the laptop and mobile clinic. Staff also have IT support in their department and faculty, but this generally doesn't cover home computers.

For information for home users including hardware, software, security, Internet access & library resources see the home computer users website.

For mobile devices

The Mobile Technology website has advice and support for mobile users, a good place to look if you are having difficulty in connecting a smartphone to University wireless, email or Calendar.

For staff

Please speak to the IT Service Desk, who will advise on routes for assistance. The Student Laptop and Mobile Clinic is not available for staff, visitors to the University or members of the public.