IT Services - Senior Management Team

Keith Woolley, Chief Information Officer (starting in Novermber 2018)

Responsible for the Digital Strategy and direction of development, support and provision of information systems, processes and services for the University.


External roles:

Professional qualifications:

Academic qualifications:


Rachel Bence
Dr Rachel Bence, Director of IT Services

Overall responsibility for the operational activity for the IT Services Division.

Simon Burbidge, Director, Advanced Computing
Simon Burbidge, Director, Advanced Computing/HPC


Provides strategic, technical and operational leadership of the Advanced Computing Research Centre (ACRC) - a University-wide facility providing advanced research computing capability, in particular within the fields of High Performance Computing (HPC) and research data storage.




Pete Walker Head of Support
Pete Walker, Head of Support


Responsible for leading the Support group – the Service Desk, Faculty IT Support Teams, Devices and Training team.



Professional qualifications: Prince2 practitioner, ITIL

Academic qualifications: BA (Warwick), MSc (UWE)


, Head of Governance
Matt Osborn, Acting Head of Governance


Responsible for the IT Governance group, encompassing, information security management, audit & risk management, software licensing, budget management and forecasting, and communications within and outside the University.


Graeme Cappi, Head of Platfroms
Graeme Cappi, Head of Platfroms


Overall management of network, wirless and telephone services and the servers and storage for business systems and corporate data.  

, Head of Projects
Verity Saunders, Head of Projects


Responsible for the oversight of IT project methodology and project management assurance for internal and corporate IT projects.


Professional qualifications: PRINCE2 practitioner

Academic qualifications: Geography and Environmental Studies (UWE)


, Head of Solutions
Vacant, Head of Solutions


  Leads the Solutions Group responsible for the development and operation of IT systems University-wide.



Nick Skelton Head of Infrastructure
Nick Skelton, Programme Director (Digital Workspace Programme).


Currently seconded from the role of Head of Platforms to lead on the Digital Workspace Programme.

Professional qualifications: PRINCE2 Foundation

Academic qualifications: Chemistry MSci (Bristol)