Using Windows 10 after your computer is upgraded

After upgrading to Windows 10:

• Documents and files that were in your MyFiles folder ('O': drive) will be in OneDrive.
• If you worked on files stored in departmental folders, you'll need to find these again.

See the Find your files and folders tab at the top of this web page for help on finding the folders you had access to before upgrading.

If you're new to OneDrive, see the Working with OneDrive section to get started quickly.

Before the upgrade, it's likely that you worked on your files stored in various folders on the University network.

It's recommended that you pin any number of these to Quick access, so you can get to them quickly. See the Find your files and folders tab at the top of this web page for instructions on how to do this.

Once upgraded you'll have Microsoft Office installed as standard. You can install additional software that you need. See the Installing software tab at the top of this web page.

Three popular applications that people install post-upgrade are:

• Adobe Reader DC (to read PDFs)
• Google Chrome
• 7-Zip (for extracting/creating .zip files)

Print Release should work after the upgrade, but if you print directly to a networked printer, you'll need to reconnect it after installing Windows 10.

1. Click the (Windows) Start (or Search) button in the bottom left of your screen.
2. Carefully type the full path & name of the printer, starting with two back slashes:

   

3. Select the match once Windows finds it.

   The printer should now automatically connect but if you run into problems, contact the IT Service Desk. Please quote the name of the printer and the IT Service tag numbers of both the printer and your computer.

Monitors not displaying, or showing your two screens the wrong way round.

1. Right-click anywhere on your desktop screen and select Display settings.
2. You should see a pictoral representation of your monitors.



3. Click the Identify button.



This should give you an indication of which monitor is which.

If your monitors are the wrong way round

For example, if your mouse pointer is on your right monitor, and you move it off the right hand side of the screen for it to appear on the left monitor:

4. Click and drag the boxes to swap them to the correct orientation of your monitors.



5. Click Apply.

If your desktop icons appear on the wrong monitor

6. Click on the box representing the monitor you want them to appear on (typically the left hand one). The box should turn blue.
7. Scroll down to the Multiple displays option and tick the Make this my main display box.
8. Click Apply.

If a monitor isn't displaying anything



In the above example, monitor 2 isn't displaying anything, so the first step is to sort this out.

9. Click the box representing any monitor that isn't displaying (to highlight it in blue).
10. Scroll down to the Multiple Displays option.
11. Select Extend desktop to this display.







If you're using a laptop and want to close the lid and use the main two monitors

12. Click the Start button and type lid.



13. You should see an option for Change what closing the lid does. Select it.



14. Change the When I close the lid setting under Plugged in to Do nothing.
15. Click Save changes.

You should now be able to close the laptop lid and work on your two main monitors.

Did you remember to export your bookmarks/favourites before you upgraded? You can re-import these once you're up and running with Windows 10. See the Web browsers tab at the top of this web page.

Note: if you used Chrome or Firefox you'll need to reinstall this software first.

• To install Google Chrome see the Installing software tab at the top of this web page.
• Download and install Firefox (from Mozilla's site)

To connect to the University network whilst off-site using:

• the staff/student remote desktop, or
• the VPN using Pulse Secure

...See Working away from the University in the Troubleshooting section.

To remotely connect directly to your UoB work PC (e.g. from a computer at home), you'll need to change your UoB computer's power settings, so it doesn't turn itself off and stop you connecting to it.

1. Click the (Windows) Start menu in the bottom left of the screen and type sleep.
2. Select the Power & sleep settings option.
3. Under the Sleep section, set the PC's sleep option to Never.

Interested in seeing some new Windows 10 features? Check out these top 5 Windows 10 tips (interactive Sway, link opens in new tab/window).

• Your MyFiles ('O:' drive) files and folders will now be in your OneDrive.
• You should use OneDrive from now on, rather than MyFiles.
• If you haven't used OneDrive before, see the Working with OneDrive section to get started.

1. In File Explorer, click on OneDrive - University of Bristol in the left hand column.

   

2. Look for a folder called either MyFiles-Migrated or Subfolder and open it. You should find your MyFiles folders and files there.

You can still access your MyFiles ('O:' drive) if needed:

3. Click This PC in the left hand menu. Your MyFiles ('O: drive') is still available:

If a file's missing from your OneDrive > MyFiles-Migrated/Subfolder folder, or it's an older version than one you were working on recently in MyFiles:

• look for the file in your old MyFiles ('O': drive) folder
• copy it across manually to your OneDrive.

Missing files are rare (<1% of files) but can happen, e.g. if a file was locked because it was in use at the point of transfer, or the original file path was too long.

Contact the IT Service Desk if you have any questions.

If you've upgraded to Windows 10, any files (icons and shortcuts) that were on your desktop should now be in your OneDrive.

1. In File Explorer, click on OneDrive - University of Bristol in the left hand column.

   

2. Look for a folder called either MyFiles-Migrated or Subfolder and open it.
3. Look for a folder called Desktop and open it.

You should see any files you used to have on your desktop. Drag them back there if you like.

Contact the IT Service Desk if you have any questions.

After you upgrade from Windows 7 to Windows 10, files stored in Documents/My Documents will be in your OneDrive.

1. In File Explorer, click on OneDrive - University of Bristol in the left hand column.

   

2. Look for a folder called either MyFiles-Migrated or Subfolder and open it.
3. Look for a folder called Documents and open it.

You should see any files you might have saved in your old Documents folder - e.g. My Pictures.

You can still access this folder in your MyFiles ('O:' drive) if needed:

4. Click This PC in the left hand menu. Your MyFiles ('O: drive') should be visible:



5. Open your MyFiles and look for a folder called Documents. Your files should be in here.

Contact the IT Service Desk if you have any questions.

You can still access these folders but you'll have to locate them.

1. Go to the Windows 10 filestore reference web page and search for the folder name or drive letter.
2. Make a note of the path in the (Option 1) Find it in or (Option 2) New address column:



3. In your file explorer, click This PC in the left hand column:



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Option 1 ("Find it in") - navigating through folders

4. Double-click on UoB network folders:



5. Click through the folder paths until you reach your desired folder:



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Option 2 ("New address") - entering the folder path

6. Press the Windows key + R to open the Run box.
7. Paste/enter the path:

   

8. Click OK.

Once you've got to your folder, pin it to Quick Access (see below) for future use.

If you have problems finding your files, contact the IT Service Desk.

After locating your folder (see the previous section on Departmental/network files), you can pin it to the Quick Access section in the top left of your file explorer:

1. In File Explorer, click on the folder you want to pin.
2. On the menu bar, click the Home tab (if you're not there already).
3. Click Pin to quick access

The folder should now be available for future use from the Quick access section.

To access FEN-RDS from Windows 10 you'll need to enable SMBv1 on your computer;

New users who need access need to apply via https://servicedesk.bristol.ac.uk/tas/public/ and will have to get approval from InfoSec before being able to be added to FEN-RDS and getting access via the above instructions.

1. Open the Software Centre (can be found in the Start menu or on your desktop)
2. Search for "smb" and select Windows Optional Features SMB1Protocol-Client

3. Click Install

4. Once the installation is complete Reboot your computer
5. You will now be able to mount/go to the FEN-RDS partition if you have access to it.

If you have any issues following this guidance please raise a Service Desk incident

The folder should now be available for future use from the Quick access section.

If you exported your bookmarks before you upgraded, follow these instructions to reimport them into Google Chrome.

Once you've upgraded to Windows 10, you'll need to install Chrome (see the Installing Software tab at the top of this web page), then import your bookmarks as follows:

1. Launch/open Google Chrome.
2. Press CTRL + SHIFT + O (O = letter O, not number zero) to open Bookmark manager.
3. Click the Organise button in the top right (3 dots - the blue lower one) and select Import bookmarks.

   

4. Find your file and select it by clicking on it.
5. Click Open.

• If you haven't created any bookmarks in Chrome, the bookmarks appear in the bookmarks bar.
• If you already have bookmarks in Chrome, the bookmarks are in a new folder labelled 'Imported'.

In Windows 10 the latest incarnation of Internet Explorer is called Edge. The icons for Edge/Internet Explorer look slightly different:

In most cases you can use Edge, but if certain older applications don't work with Edge (such as the Plone CMS editor), use Internet Explorer (available from your start menu).

To import your favourites into Internet Explorer:

1. Launch/open Internet Explorer.
   (Click the Start button in the bottom left of the screen to find it)
2. Press ALT + F on the keyboard.
3. Select Import and export....
4. Select Import from a file and click Next.
5. Tick the Favourites box and click Next.
6. Click Browse....
7. Browse to your favourites file and select it by clicking on it.
8. Click Open.
9. Click Next and then Import.

In Windows 10 the latest incarnation of Internet Explorer is called Edge. The icons for Edge/Internet Explorer look slightly different:

In most cases you can use Edge, but if certain older applications don't work with Edge (such as the Plone CMS editor), use Internet Explorer (available from your start menu).

To import your favourites into Edge:

1. Launch/open Edge (icon on the task bar at the bottom of the screen).
2. Click the 3 dots in the top right and select Settings.
3. Click Import from another Browser.
4. Select Import from file.
5. Find and double-click on your saved favourites file to open it.

To put your favorites in the favorites bar at the top of your browser (optional):

• Click the 3 dots in the top right and select Settings.
• Click the Show the favorites bar option to switch it on.
• Click the the Hub icon (moving star) in the top right of the browser and select Favourites.



• Drag your most used favourites onto the Favorites bar.

You'll first have to download and install Firefox when you upgrade to Windows 10. After installing Firefox, follow these instructions to import your bookmarks:

1. Launch/open Firefox.
2. Press CTRL + SHIFT + B to open the Library/Bookmarks menu.
3. Click Import and Backup and select Import Bookmarks from HTML....
4. Find and click on your bookmarks file to select it.
5. Click Open.