IT strategy and plans

The IT Services Division works to deliver services and support to meet the needs of the University as outlined in the University strategy.

Our aim is to support and enhance new ways of working in partnership with colleagues across the University and with the support of leading suppliers in technology fields. By maximising the skills and experience of our specialist staff, and looking at new ways of working, we will provide agile and responsive solutions to deliver activities that meet your needs and those of the University.

These aims, combined with a vision of how technology will work at the University allows us to make some safe assumptions and to start work on delivering aspects of an the strategy.

We have identified three stages in the strategic direction of IT Services as demonstrated by the diagram below:

strategy stages











The purpose of IT Services at the University is to:

  • Provide secure, available, resilient IT services and infrastructure
  • Deliver IT-enabled change and associated ways of working
  • Innovate and demonstrate the ‘art of the possible’
  • Lead digital initiatives and transformation

A set of Principles underpin our work:

  • Customers at the heart of what we do
  • Identify and mitigating major risks
  • Working with others to maximise expertise, knowledge, resources
  • Value for money
  • Excellent planning
  • Professionalism – in our work and interactions with customers
  • Teamwork

IT Governance

Currently IT Services have fifty-nine projects underways, with over forty additional new services/projects identified. Such a range and scale of activity means careful planning and management of work and available resources.

The IT Services Governance team is leading the way in implementing new project and portfolio management approaches, implementing resource and risk management as well as standards and approaches to assisting in the planning of new services.

It is a reality that today almost all services involve some technical element that needs support from IT Services. This ranges from complex configuration, installation and software development to issues of integration with our authentication systems and protecting the security of confidential or personal data in third-party applications.

Strategic Implementation Plan 2016 - 2019

To support the University strategy, we have an implementation plan for digital infrastructure which includes:

  • To reconstruct our digital infrastructure to make it more resilient, scalable, flexible and secure, including replacing our data centres.  This will include:
    • Acquiring an off-site data centre facility and improve the resilience (power and cooling) in our existing server rooms.
    • Moving critical systems incrementally to the off-site data centre.
    • Modernising our telephony infrastructure.
    • Undertaking a rolling programme of major infrastructure improvements.
    • Modernising our identity, authentication and remote access systems.
  • Start a new phase of development in our advanced computing and our digital capability for research. To include:
    • Enhancing our Advanced Computing infrastructure and continuing to mature our research data and research collaboration tools to fulfil research requirements and Open Science capability (Blue Crystal, RDSF 2, Active Research Data Management, enhancing research data and open access systems ).
    • Develop our vision and capability for Digital Humanities, including Digital Asset Management System (DAMS).
  • Invest in new technologies and high-quality digital infrastructure and learning materials to enhance student experience of teaching and learning. 
  • Invest in our administration systems and Digital Workspace.  This covers:
    • Digital Workspace Programme
    • Responsive Web
    • ERP Project to streamline and join up our processes in Finance, HR and Payroll
    • SLSP Programme to streamline and join up our processes in academic administration and to improve the experience for students and staff
    • Review of Business Intelligence tools and process.
  • Improve the quality of our IT support services so that they are more proactive and better able to support the needs of the University. To include:
    • Development of a new IT Operating Model