Ending fuel poverty and financial exclusion: a market feasibility report

Author: Sharon Collard
Funded by: Innogy
Published by: Ofgem
Publication date: December 2001

The Personal Finance Research Centre formed part of a research team investigating the benefits of affordable and accessible payment schemes for fuel-poor households. The other members of the research team were the campaigning charity National Energy Action, and the New Economics Foundation, an independent think-tank.

The Centre undertook empirical research to test the feasibility of a 'Factor Four' approach to tackling fuel poverty, which combined a new bill-payment service with money and budgeting advice; energy efficiency advice; and advice and information about getting the best from the competitive energy market. The findings of this research informed the business plan for a pilot service being developed by the New Economics Foundation and National Energy Action.

Ending fuel poverty: a Factor Four approach (a market feasibility study) (PDF, 227kB)

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