Reporting problems with your partnership residence

How to tell us about problems with repairs and maintenance in accommodation owned by our partners.

If you have a problem with your residence that requires repair or attention, you should always report it using the process for your residence e.g. reporting online. If you are unsure what that process is please check in your Accommodation Guide or ask at the reception desk in your residence. 

If you have reported a fault but you feel the resolution is taking too long, or the issue has not been completed satisfactorily, you should follow this up with your residence staff. Your accommodation provider (A2Dominion, Fresh Student Living, Prime Student Living, Study Inn, The Student Housing Company and Unite Students) has a complaints policy, the details of which are shown in the blue box on this page.  

If, after reporting directly to your residence, you feel your issue has still not been resolved, you can use the form below to let us know and we will investigate on your behalf.

You should only use this form if:

  • You are living in one of our partnership residences,
  • You have reported the fault or maintenance problem, as instructed, directly to your accommodation provider,
  • You have raised your concerns about how long it is taking or how it is being completed with residence staff, in accordance with the accommodation provider's complaints policy,
  • You have given your accommodation provider reasonable time to respond.

Do not use this form to report a repair or replacement for the first time as your request will not be dealt with.

Please follow the link below and complete the form as fully as possible to explain what has happened and how it has affected you.

Complete the form

Please note: completing this form does not guarantee any form of goodwill payment.

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