Office VoIP phones & Web Client

We've started to upgrade the desk phones at the University to new VoIP phones. If you don't know what VoIP is, don't worry, you can still make phone calls in the same way. If you're curious, you can find out more about VoIP.

The existing University telephone exchange will reach end-of-life in the coming years.  Before that date we need to move to a new service which uses VoIP technology. There are a number of benefits to the new phones and their VoIP technology.



What does this mean for me?

You need to be aware that moving to the new VoIP service will mean that your phone number will change. You will be given a new desk phone like the one in the picture, and a new phone number. Your phone number is encoded in the phone itself. This means that if you move desks, you can take your desk phone with you and plug it in without your contact number changing.

New Ways of Working (NWoW) users will have a different set-up and use a WebClient to point their number to a phone (including a mobile) in the location they choose to work. Additional guidance will be provided during NWoW orientation sessions.

When will my new number appear on the UoB contact directory?

After we've allocated numbers and phones, one of your departmental administrators will update your contact directory record. Please contact them if you have any questions or changes.

Can I keep my old number?

No. All staff will receive a new number. If the change in phone number is likely to impact essential University business, please contact us as soon as you can.

What will I be able to do with the new phone?

  • You can dial out and receive calls using the phone as normal. You can also make calls from a web browser.
  • Your phone number is associated with you wherever you are. You can use it to make and receive calls anywhere at the University, at home, and from a mobile.
  • Your department might need extra phones and numbers allocated for role-based positions before you switch over - for example, a job share role, porter's desk, or a communal group phone number. To arrange this in advance of the switchover, please contact us.



Using your new phone & Web Client

You can use the buttons on the phone handset for most basic functions, such as making, receiving or diverting calls. See the phone guides at the bottom of the page. If we've emailed you an OpenScape login, you also have the ability to manage your calls via the web:

Problems logging in? Contact us.

Two quick steps to get you started

OpenScape Web Client

Further help and support for VoIP handsets

OpenStage 15


OpenStage IP 35G


OpenStage 40

OpenStage 55G


Frequently asked questions