Training and support

Mandatory training

Before you are given access to edit web pages, you must attend the following:

T4 Site Manager training

If your job involves publishing content on a website hosted in T4 Site Manager, you will need to attend one or two training courses (depending on the role you are given) before you are granted the necessary access rights.

Changes to how training is delivered

The final classroom-based training session provided by IT Services will take place on Thursday 9 February 2017. From Monday 20 February, training will be provided via Blackboard and will be fully online.

The Public Relations Office (PRO) Web Team are providing three mandatory training components covering website best practice, governance and responsibilities and use of the T4 Content Management System (CMS).

Further details, including the process of registration for courses, will be made available in the New Year

Booking a course

T4 Site Manger courses
CourseWill enable you toBook
Introduction to T4 Site Manager (Contributor training)
Mandatory for all web publishers
Add content; modify content; delete content; add to the Media Library. See full role. Book contributor training

T4 Site Manager for website moderators (Moderator training)
To be attended after contributor training if required

As above, plus approve content for publishing created by you and contributors. See full role. Book moderator training

T4 Site Manager training workbooks

Download the the practical workbooks that accompany the training courses:

T4 Site Manager online self-help tutorials

In addition to the tutor-led training sessions we are developing a series of online self-help tutorials. Currently there are two tutorials to help you publish news and events, but we will be adding more over the next few months.

Plone CMS training

The University no longer runs dedicated courses in the Plone CMS. If you maintain an intranet website using the Plone CMS and require training, please refer to the following user guides for self-paced instruction:

If you have a question, please email

Zope training

The University no longer runs dedicated courses in Zope. If you maintain a website using Zope, and require training, please refer to the following user guides for self-paced instruction:

Content editing:

Site administration:

If you have a question, please email

Other web and digital images courses

IT Services run several web-related courses. Subjects include:

  • website planning;
  • social media;
  • writing accessible and effective content;
  • digital images.

Book web-related courses

General web support

Contact us for help and advice about:

  • user-centred content;
  • website planning and organisation;
  • social media;
  • digital marketing;
  • web standards and best practice;
  • systems and tools, including (Zope, Plone and T4 Site Manager) web analytics;
  • general web-related queries.

We no longer support custom Cascading Style Sheets (CSS). If you need help with a page where custom styling is being used, we will endeavour to update the page so it uses a supported page layout. This will depend on where the page is hosted, ie which web CMS is being used. Please contact the Web Editor team.

Use our A-Z index to find what you are looking for.


The web style guide is managed by the Web Editor team. Please contact the team if you have any comments or suggestions, or for further assistance.