How to fix known issues

Applies to: T4 Site Manager
Last updated: 11/12/2015
Summary: A list of known issues when using T4 Site Manager to create or edit content.

Issue

Nothing happens after highlighting text and using Insert link  to add a link.

Reason

Adding links does not always work when using T4 Site Manager with the Internet Explorer web browser.

Fix

Always use T4 Site Manager with the Chrome browser.

Error message after updating or approving content

Issue

After clicking 'Save as Draft', 'Update' or 'Update & Approve' you see an error message and content is not saved.

Reason

You may have used too many characters in the 'Name' field.

Fix

Never use more than 80 characters in the 'Name' field.

Unwanted space appears after image

Issue

When inserting an image from the T4 Site Manager media library, a space is inserted after the image.

Reason

When adding an image from the T4 Site Manager media library, the WYSIWYG editor inserts the following HTML code at the end of the image code: ‌.

Less frequently, the WYSIWYG editor inserts the following HTML code at the end of the image code: &zwnj;<br />.

Both occurrences may add a space after the image (a larger space in the latter case).

Fix

  1. Click on the ‘HTML’ button in the WYSIWYG editor toolbar
  2. Locate the code &zwnj;
  3. Delete code &zwnj;
  4. If <br /> appears immediately after &zwnj; or on the line immediately below, delete the <br /> code too.

Image disappears from published page

Issue

Image is inserted on a page, and appears fine on the published page. The image then disappears at a later date, seemingly without modifying the page.

Reason

Under investigation.

Fix

  1. Delete the broken image from the page
  2. Delete the broken image from the T4 Site Manager media library
  3. Re-upload the image to the T4 Site Manager media library
  4. Insert the new image into the page.

Cannot link an image to media from T4 Site Manager media library

Issue

Publishers are unable to embed an image from the media library onto a page, and then link that image to another piece of media from the media library (eg PDF or larger version of the image).

Reason

Ability to link one media-library item to another media-library item button is not currently available in T4 Site Manager.

Fix

Option one

If you have an Apache media folder set up as part of your website:

  1. Save the media you intend to link to (eg PDF) in your Apache media folder
  2. On your original page, link the image to this media using a standard, relative URL.

Option two

If you do not have an Apache media folder set up as part of your website:

  1. Create a new section within your website with the name 'Hidden content'.
  2. Uncheck 'Show in navigation' in the section options.
  3. Create a content block in this section.
  4. Embed the media you intend to link to (eg PDF) on this page, from the media library.
  5. Update and approve this content.
  6. On your original page, link the image to this media using a standard, relative URL, as follows:
    • /media-library/sites/[category/sub-category/file-name.extension]
    • The category and sub-category names in the URL above should match the category names within your website's media library.
    • For example, to link to a PDF called 'stationery.pdf' on this style guides website, you would use:
      /media-library/sites/style-guides/documents/stationery.pdf

Incorrect heading formatting

Issue

A heading picks up an unwanted style/format, which is difficult to reset. This occasionally happens to other types of text as well.

Reason

Occasionally, when deleting a heading or text around a heading, the WYSIWYG editor inserts unwanted styling on the heading.

You can tell this is happened by highlighting the heading, then looking at the format-info at the bottom of the edit window (highlighted in red):

A heading should just say h2 or h3 or h4 (etc) here. If it says h2 >> span or h2 >> strong >> span you know that this bug has happened.

Fix

  1. Highlight the heading
  2. Cut it (either ‘Ctrl’+’x’ or right-click and choose 'cut')
  3. Select the 'plain text paste' button in the toolbar (the clipboard with the 'T' on it)
  4. Paste the heading back in, and it will remove the unwanted formatting.

 

Report an issue

Have you experienced a problem using T4 Site Manager that is not listed here? Report it to web-editor@bristol.ac.uk.