We have adapted our range of support and services to ensure you get the help you need in a safe way and can continue to make most of your experience.
Health and wellbeing support
We offer a wide range of free support and services to support you in your life and study while you are a student with us.
Our wellbeing access service connects you with the appropriate support and resources. You can complete an online form or contact us by telephone or email.
Student wellbeing service
Our Student Wellbeing team are available to provide help and support by telephone and online. Find out more about our Student Wellbeing Service.
The Residential Life team are available in our student support centres. The centres are COVID-19 Secure and have been adapted in line with social distancing guidance.
They offer virtual support and have organised a range of virtual community building opportunities which are social, fun and designed to keep you well.
Online wellbeing resources
Students' Health Service
Our Students' Health Service is an NHS service so has remained open in line with NHS guidance. You can register, book appointments and order prescriptions online. Patients have an initial telephone/video assessment and are seen in the practice if needed. All doctors wear appropriate Personal Protective Equipment (PPE) and patients are asked to wear masks and social distance inside the building. Find out more about our Students' Health Service.
Student Counselling Service
Our therapy sessions are delivered remotely, by video or telephone call. We’re developing our online resources so that we can offer online groups and podcasts. Our Mental Health Advisers offer remote support including telephone, video calls and email. Find out more about our Student Counselling Service.
Getting support with your disability is all started and managed electronically. For most students is very straightforward. We offer telephone and video appointments to applicants and students, as well as advice by email. Study skills and mentoring sessions will continue to be offered online. Find out more about our Disability Services.
Our chaplains are offering support to students via Zoom meetings and are offering a variety of remote events such as meditation. They are planning how they can support the many student run events that normally take place in the Chaplaincy safely next year. Find out more about our Multi-faith Chaplaincy.
We continue to create an inclusive learning community and environment and to run programmes which can help you feel connected and supported. Our projects include: peer mentoring, Be More Empowered (BME) for Success Programme for BAME students and our Bristol Scholars programme. Support for mature students, young people who are estranged or have experience of care will continue to be available. We will also run our Peer Assisted Study Sessions (PASS). Find out more about our student inclusion programmes and have a look at our Student Coronavirus EDI Resource Hub to find out what help and support is available.
Our facilities are open in line with government guidelines. There are some changes to how you access our facilities and services but we will continue to provide our usual high-level support from our qualified and knowledgeable staff and instructors. Find out how we have adapted our sporting facilities and what is on offer.
Student Information Service
Our Student Information Service will continue to be open and available to help you. While our face-to-face services will remain closed for the time being, you can contact us by telephone and email and are able to arrange online appointments if you need specialist advice. We are open Monday to Friday, 9 am to 4.30pm.
The following services can be contacted directly via email/webform:
- Student Visa Services
- Student Funding Office: email: firstname.lastname@example.org
- Student Fees team: email: email@example.com
If you're experiencing financial hardship we have some emergency funding options that may be able to help. Find out what emergency funds are available.
If you have an enquiry about your application or allocation for university accommodation, or need help or advice about private sector accommodation, contact our accommodation teams.
Even though we are not physically located at the Careers centre at the moment, our careers support staff are still available to help you identify what aspect of the Careers Service will best meet your needs. Find out what careers support and advice is available.
IT support and guidance
Our IT Service Desk is here to help you on and off campus. The free Laptop and Mobile Clinic provides advice and support for connecting to University systems and general issues.
This support is currently online.
Contact us: Email: firstname.lastname@example.org, Tel: +44 (0)117 428 2100.
We have a range of support and our dedicated teams are here to help you throughout your time at university.