What's in the room

In the room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Bedside table
• Chest of drawers
• Noticeboard
• Curtains/blinds

Studio room

• Bed with mattress
• Desk
• Desk chair
• Desk lamp
• Wardrobe
• Bedside table
• Chest of drawers
• Noticeboard
• Curtains/blinds
• Iron and ironing board

You are not permitted to bring your own furniture into the hall due to fire regulations.

What's in the communal areas

Kitchen

• Oven
• Hob
• Kettle
• Toaster
• Cupboard and storage
• Fridge-freezer
• Dining table and chairs
• Iron and ironing board
• Sofa
• TV and remove control
• Sink
• General waste and recycling bins

Studio kitchen

• Combi microwave oven
• Breakfast bar and stool
• Fridge freezer
• Toaster
• Kettle
• General waste and recycling bins
• Sink

Bathroom

• Shower
• Toilet
• Wash hand basin
• Toilet roll holder and brush
• Towle rail
• Towel hook
• Mirror
• Bin

Access to the building

A key fob provides access to this residence.

Bike storage

Bike storage is located at the back of The Rackhay next to the refuse area.

Your key fob will allow entry through the building to the bike storage.

The bike storage is a shared space for all Riverside residents (living in Rackhay, Favell, and Waverley House).

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike security and storage in University accommodation. 

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Flats will be cleaned every two weeks by staff.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

At the bottom of the building.

Emergency and out of hours contacts for Riverside

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Riverside

The assembly point for Riverside is at the memorial statue by the waterside.

Fire alarm testing

Fire alarms are tested every Tuesday:

• 2:15 pm at Riverside Favell House
• 2:30 pm at Riverside Rackay
• 2:45 pm at Riverside Waverley House

You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

If you have an accident or near miss while in accommodation, report it to the East Village Student Support Centre. We need to know about it so that steps can be taken to prevent it happening again.

First Aid boxes are located at the East Village Student Support Centre at Senate House and at reception in Print Hall.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

When you first arrive in your accommodation:

• Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
• Next, open your preferred web browser. If you browser displays a message that the connection is not secure, select 'Advanced', then continue to the website. This is simply your browser flagging that our network is trying to redirect you. If you already have a Glide account, you should enter your username and password and select 'Continue'. If you haven't made an account yet, you'll need to select 'Get Started' and set up an account with your University email address.
• You will be automatically opted into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connections.

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure and makes sure that no one else is benefiting from the services that you have paid for without your knowledge.

If you have any issues connecting, contact Glide on +44 (0)333 123 0198 / +44 (0)333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk.

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

• Favell House: Washing facilities are located on the ground floor to the left of the lifts.
• Rackay: Washing facilities are located on the first floor.
• Waverley House: Washing facilities are located on the ground floor to the right hand side of the lifts.

Prices

• Washing: £3.90
• Drying: £1.90

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

Lock outs can be reported via the MyUnite App.

Alternatively, you can speak to a member of staff at reception and we can grant access once your identity has been confirmed.

For lost keys, these can be replaced by speaking to a member of staff at the desk and paying a replacement fee.

Lost property

Lost property will be kept in reception until the end of the tenancy. Any unclaimed items will be given to charity.

Parking

Car parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address for:

• Favell House residents: The postal address is: Your name, Your flat/room, Favell House, 1 Crow Lane, Bristol, BS1 1DQ.
• Rackhay residents: The postal address is: Your name, Your flat/room, The Rackhay, Queen Charlotte St, Bristol, BS1 4HJ.
• Waverley House residents: The postal address is: Your name, Your flat/room, Waverley House, Crow Lane, Bristol, BS1 1WH.

All mail will be distributed to the postbox for your flat in your residence. All postboxes have combination locks.

Larger parcels, or mail that requires a signature, are recorded through our internal post system, which notifies residents via the MyUnite App that a parcel is ready to be collected.

This is stored in the post room and handed to the residents. If the post is small or if it is letters, it is posted in residents communal post boxes which is shared with their flatmates.

Rent and tenancy dates

Your tenancy dates and total accommodation fee owed can be found in your tenancy agreement.

This can be found in the Accommodation Portal.

Request a repair

All repairs or maintenance requests must be logged via the MyUnite app. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

1. Select 'Maintenance' from the app main menu.
2. Choose 'In your flat' or 'In your building' to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category to tell us roughly what’s affected by the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select 'Submit'.

For more information, read the guide to getting something fixed on the Unite website.

Social spaces

Residents have access to social spaces in The Rackhay, Waverley House and Favell House.

• Favell House has a study room.
• The Rackhay has a common room with a pool table and a ping pong table, and a study room. Your key fob will give you access to the common room.
• Waverley House has a common room and a combined study room with a piano.

‌

The Student Accommodation Code