Extenuating circumstances

If your education has been significantly disrupted through health or personal problems, you may want your school to consider the effect of these extenuating circumstances on your academic work or exams.

If you have used the Student Counselling service during this time you may want to include this to support your application.

Evidence you will need

Your school will accept the following as evidence of your contact with our service to support your extenuating circumstances application:

  1. a written/verbal account of contact with the the Student Counselling Service 
  2. copies of any email correspondence with us. This can include:
    • email offers
    • confirmations of appointments
    • post-assessment email (where applicable)
    • any further correspondence with individual members of Student Counselling Service staff.

If you have not kept the evidence

If you do not have your original emails, email student-counselling@bristol.ac.uk to request copies.

We do not provide letters as evidence, but can give verbal clarification to appropriate academics in your school, provided you have given us permission.

Permission to share information 

We can only share relevant information with your school if you gave your consent when you signed the Student Agreement Document.

We will give you the Student Agreement Document at your first appointment. You can choose which level of permission you give us to share relevant information from the following:

  1. Your doctor/health service on a confidential basis, if necessary
  2. Members of the Student Services team on a confidential basis, if necessary
  3. Other appropriate professionals within and outside the university on a confidential basis, if necessary

For us to provide your school with information to support your extenuating circumstances application, you must have selected option three.

Updating your Student Agreement Document

If you did not select option three when you originally signed your Student Agreement Document you can update it.

Additional information for school staff

If school staff need more information they can come to Student Counselling and speak to the Clinical Lead on duty. The Clinical Lead will either speak to them immediately, or call back in an agreed timescale.

We will only be able to provide relevant information about a you if:

  1. you are being seen by our service and,
  2. have given us consent to share relevant information.

Further support

The Students’ Union Just Ask service also provides support and advice for students going through the extenuating circumstances process.

Help with academic issues

Certain situations can cause anxiety and stress. Knowing who to speak to or what you need to do can help.  Find out what help is available with academic issues

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