Client Feedback
At the end of counselling, we ask clients to complete an evaluation questionnaire to help us assess the practice of the Service.
These are extracts form clients' comments over the last few months.
what has been most useful to you?
- Support to me as a manager
- Practical strategies allowing development
- Someone to voice 'taboo' thought to
- Introducing another / different perspective
- Professional, impartial, non-judgmental
- Help with thinking through a problem I felt was intractable
- Developing clarity over the problem and seeing a way forward
- Having someone with whom to work through thoughts and coping strategies
- Help and support in finding my own solutions
- I was able to get well and back to work much quicker through the support of the service
- Being able to voice my own concerns and ideas completely honestly
- It helped raise my self-esteem enough to look for a new job
- Constructive advice
Help in understanding and dealing with problems
Giving me focus - Allowing me not to feel so alone
- Reassurance in talking to an impartial outsider
location
- nice inconspicuous location
- the easily accessible yet discrete location is helpful
other comments
- I have used the counselling service before and have found it really useful during... extremely difficult times in the Department... I have really felt engaged with the counselling process and found it a productive and creative forum in which to talk and listen
- This was my first experience of formal counselling and I was very interested to see how it could help. It was extremely useful and I will recommend it to colleagues as a source of help
- I have learned a lot about myself and techniques and strategies that I can use in the future...
- ... enabled me to attain a different, more positive perspective on my problems
- It is very reassuring to know that there is someone there if I need them, as I often feel I don't have anyone else objective to confide in at length (friends and family are busy with their own issues no matter how close you are) ...
- Before my visit to counselling I was very unsure if this was for me. After my first session with my counsellor I felt re-assured...
- ... Help in identifying and planning coping strategies
Help with work-related self-esteem - ... All the right advice was given to me at a very unstable time at work regarding my job
- Very good being able to talk to someone outside friends and family circles...
- ... gave me the time and space I needed to come through this very difficult period of my life. I am feeling much more confident... and feel almost like 'my old self' once more!
- I was extremely grateful to be able to call on counselling at a very distressful time. This has allowed me to remain in my position whereas I was in the process of considering resigning to save my health. The sessions have also helped me to become better equipped to deal with re-occurrence of bullying... I now am more confident and stronger in dealing with the situation