Staff and Student Grievances and Appeals
Advice is available for staff and students.
The University has an in-house mediation service that offers an informal and confidential way to resolve problems and complaints (mediation can also be used as part of the Grievance Procedure).
The University has established procedures whereby individual employees or recognised trade unions can raise grievances and matters of concern with the University's management.
Students are encouraged to raise any complaints or grievances with an appropriate member of staff at the earliest opportunity, as complaints that are dealt with informally at an early stage have the best chance of being resolved effectively.
Where informal procedures have failed to resolve the problem, students may bring a complaint under the Student Complaints Procedure.
Examination Appeals are dealt with under separate procedures found in the Examination Regulations.
The Student Complaints Officer, who is based in Senate House, can be contacted as follows:
Tel. (0117) 928 8904 Internal: 88904
Note: Some of the documents on this page are in PDF format. In order to the PDF you will need Adobe Acrobat Reader