Customer service
What can it offer you?
RED offers services to University staff and students:
- Improved image with industry & colleagues
- Increased efficiency with customer related systems
- More effective communication with industry
- More effective working relationships
- A more pleasurable working environment!
How could this happen?
Through:
- An evaluation of current impressions and level of service provided.
- An evaluation of current customer related systems.
- A proposal for your training needs.
- A bespoke training programme for key staff.
- Coaching for individual staff.
- Monitoring the changes to review and evaluate success.
- On-going support either formalised or ad hoc as appropriate.
- One to one support on key issues.
- The potential for financial awards for specific customer care related initiatives.
For further information please contact our Customer Care Specialist